What are the responsibilities and job description for the Program Representative position at Lutheran Social Service of MN?
Lutheran Social Service of Minnesota is a dynamic social service organization serving children, youth and families, people with disabilities, older adults, and military veterans. Trustworthiness is a value and strength shared by our employees and recognized by the communities we serve. We offer an ALIVE Workplace (Supportive, Positive, and Fun) and careers that challenge, energize, and reward employees. Consider joining us!
Job Summary:
As a Program Representative, you’ll be the primary point of contact for customers, building strong relationships and ensuring satisfaction while supporting retention and growth. You’ll manage contracts and renewals with precision, respond to member requests, and coordinate services. You’ll also run utilization reports, interpret the results, and share insights with stakeholders, taking proactive steps to boost engagement when utilization is low. In addition, you’ll support accounts receivable by assisting with billing and payment follow‑up, ensuring accuracy and timeliness. Along the way, you’ll provide training and support to customers and providers and contribute to business development opportunities that expand NuVantage’s reach.
Qualifications and Requirements:
- Bachelor's degree in related field preferred, or equivalent experience.
- Experience with and understanding of workplace-based services preferred.
- Strong communication skills - verbal and written.
- Relationship‑builder with analytical skills to interpret data and drive action.
- Ability and comfort level working with a diverse variety of individuals, both in person and virtually.
- Detail‑oriented, organized, and able to juggle multiple priorities.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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