Family Support Supervisor (103155)

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is looking for a talented Family Support Supervisor who wants to make an impact in the lives of children and families.

Purpose and Impact:

Family support services are intended to provide assistance and support to the Case Management Organization by performing tasks such as client transportation, supervised visitation, foster parent support and any other support functions as needed. The supervisor position is responsible for direct supervision of the Family Support Worker team.

Essential Functions:

• Use agency vehicle or personal vehicle to transport client children to and from program placements, supervised visits, medical and dental appointments.
• Maintain weekly Transportation Request form.
• Serve as a Fleet Coordinator to the Department and submit monthly reports to Central Services by the 1^st of the month Maintain and reconcile all receipts for gas credit cards and vehicle repairs and maintenance on a monthly basis, track agency vehicle mileage, service, usage.
• Perform placement follow-up contacts with assigned foster homes upon placement of children in those homes.
• Prepare required reports and other documentation as instructed by Assistant Program Directors/Permanency Specialist Manager and monitor the visitation data report weekly.
• Participate in community outreach programs which shall include but are not limited to, recruitment events, meetings, and support groups.
• Attend and participate in staff/professional trainings, meetings, and supervision sessions.
• Review and assign Family Support Specialist requests to the appropriate support worker and monitor FSW daily schedules and task completion.
• Track and retain all Family Specialist progress notes in their designated folders and ensure timely and accurate uploading to required electronic systems,
• Maintain contact with upper management regarding changes and updates in regard to FSW schedules and on-call needs that impact Family Support team.
• Provide supervision to FSWs on a regular basis to maintain and keep track of all assignments, coordinate/assign transports for children.
• Maintain FSWs schedules in specific calendars which are easily read in Outlook 365 Calendar/Excel.
• Ability and flexibility to work extended hours, respond to emergencies after normal working hours, and frequent travel locally and throughout state if needed.
• Responsible to carry and maintain an agency cell phone 24 hours a day.
• Facilitate team meetings quarterly to provide updates and trends within the agency.
• Performance evaluations as required.

Other Functions:

All duties are performed in accordance with the following standards:

• Courtesy: Treats customers, the public and staff with courtesy, respect and dignity and presents a positive public image.
• Communication Skills: Keeps Permanency Specialist Manager fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrates effective oral and written communication skills in daily work.
• Teamwork: Supports the unit, department and/or organization and works with others in an effort to accomplish the goals of the unit, department and/or organization.
• Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area and ensures that unit workers do the same.
• Training: Attends and successfully completes all mandated training courses.
• Confidentiality: Adheres to all confidentiality rules. 

Other:

The Family Support Specialist Supervisor is charged with ensuring that their Family Support Workers fully understand the scope and responsibilities of their positions and are able to execute all job functions adequately.

Physical Requirements:

• Ability to drive, use phone, sit for long periods of time, and write notes as required.
• Adapt to irregular working hours, perform moderate lifting.
• Valid driver’s license and appropriate auto liability insurance required.

Education:

High School diploma, some college preferred.

Experience:

One to three (1-3) years’ experience with community/social service agencies is required. Past supervisory experience is preferred.

Skills:

• Must have good time management, organizational, verbal and written communication, and interpersonal skills.
• Ability to function in a multi-cultural environment effectively with clients, co-workers, volunteers, government agencies and general public.
• Dependability, discretion, and good judgment.
• Certified First Aid/CPR and crisis intervention.
• Ability to communicate effectively with clients, parents, co-workers, volunteers, governmental and other agencies and the general public.

Other:

Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Principal Accountabilities:

• Reports to Permanency Specialist Manager.
• Team player with co-workers and administrators.
• Accurate complete and timely submission of required documents and reports.
• Adherence to all licensing and quality assurance standards.
• Liaison to government, courts, schools, and community providers.
• Adherence to agency policies and procedures.
• Must maintain confidentiality of all client information.

Why work for LSF? 

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.   

Amazing benefits package including:  

Medical, Dental and Vision
Teladoc (24/7 online access to doctors)
Employee Assistance Program (EAP)
Employer paid life insurance (1X salary)
13 paid holidays 1 floating holiday
Generous PTO policy (starting at 16 working days a year)
403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
Tuition reimbursement

Lutheran Services Florida embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.