What are the responsibilities and job description for the Personal Care Home Administrator position at Lutheran Senior Services?
Summary:
Successfully directs and coordinates the personal care home operations within the CCRC campus to comply with local, state, and federal guidelines and to be known as a premier senior living provider with high levels of customer satisfaction internally and externally, employee satisfaction, delivering innovative healthcare strategies and overall financial performance.
Essential Duties and Responsibilities:
1. Directs the overall operation of assisted living/personal care services in accordance with EverTrue philosophy and current applicable federal, state and local regulations as illustrated by the following:
Ensures quality care and customer satisfaction is delivered to all residents, patients and their families.
Ensures compliance with Department of Human Services.
Responsible for achieving a survey that is reflective of EverTrue’ expectation as it relates to quality care for the facility’s residents.
Identifies, develops and executes a higher level of clinical services to meet the market demand in alignment with Department of Human Services regulations.
Effectively manages the population within personal care/assisted living enabling residents to live safely in the least restrictive environment.
Ensures integrity of regulatory reporting and maintenance of all records and reports.
Responsible for the personal care/assisted living departments overall fiscal operations. Effectively manages resources to achieve, at the very minimum, budgeted operating margin for personal care/assisted living by achieving resource goals and utilizes ROI (return on investment) concepts to effectively manage expenses.
In conjunction with the Executive Director, establishes an annual budget and capital plan in alignment with overall strategic business plans for the person care/assisted living department.
Effectively communicates, establishes and executes successful business strategies to positively impact our key business drivers such as but not limited to: census levels, effective leveling, rehab/restorative programs, effective staffing matrixes for all departments, and overall expense management.
In conjunction with the Executive Director, annually develops and implements a strategic business development plan designed to advance the business towards organizational goals and marketplace alignment.
Develops and executes action plans directed to achieve desired outcomes of the strategic business development plan.
Maintains a strong understanding and relationships in the marketplace with key business partners (referral sources, physicians, health systems, key business leaders, etc.) to position assisted living/ personal care as a premier business partner.
Ensures all associates on the campus understand, embrace and execute our expectation of a high level of customer satisfaction from our internal and external customers.
Coordinates and completes routine rounds throughout the community to assure through first-hand observation that an optimum level of resident care is provided, the environment is being maintained in a safe and sanitary fashion, utilization of all systems are in place and associates are appropriately professional in attire and appearance and receiving appropriate supervision.
Ensures routine meetings are being held, such as but not limited to: stand up support plan meetings, QAPI, Safety Committee, Financial Review/AR, etc. Attends meetings as assigned.
Provides a work environment of trust and overall employee satisfaction which will continue to attract, motivate, retain and develop competent staff and support personnel.
Effectively develops associates to a higher level of performance.
Facilitates teamwork at the local level and with the corporate support teams.
Positively influences teamwork the behavior of all team members.
Demonstrates the support of the facility’s and organization’s strategic direction and positively communicates that direction to the personal care team members.
Creates and supports an environment of process improvement and continual growth always looking on ways to improve areas of responsibility.
Attendance at all meetings as assigned. Effectively communicates, implements and ensures execution of any and all expectations and/or changes reviewed within established timeline. Meetings may be in person or via WebEx/conference call.
2. Plans, directs, coordinates, controls, and leads the assigned area of responsibility and provides leadership to colleagues in a manner that is consistent with gracious service and hospitality and the mission of EverTrue, while complying with EverTrue policy and regulatory requirements.
3. Coordinates specific work tasks with other personnel within the department as well as with other units and departments in order to ensure the smooth and efficient flow of information.
4. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate personnel.
5. Provides excellent customer service by interacting and responding to needs/requests/issues of employees, families, contractors, colleague agencies, volunteers, visitors and or the general public.
6. Maintains awareness of services offered by EverTrue; takes appropriate action to actively promote, support and communicate them to prospective clients, residents and families.
7. Participates in meetings and on task forces, committees, etc., as assigned.
Qualifications, Knowledge, Skills & Abilities:
Graduate of an accredited school of nursing or Bachelor’s Degree in Psychology, Sociology, Business Administration or related field preferred; State Personal Care Administrator’s certification required and Nursing Home Administrator’s license preferred.
Prior to initial employment as an administrator, a candidate shall successfully complete the following: (1) An orientation program approved and administered by the Department. (2) A 100-hour standardized Department-approved administrator training course. (3) A Department-approved competency-based training test with a passing score.
An associate degree or 60 credit hours from an accredited college or university
A license as a registered nurse from the Pennsylvania Department of State
A license as a licensed practical nurse from the Pennsylvania Department of State and one year of experience in a related field
A license as a nursing home administrator from the Pennsylvania Department of State
A minimum of two (2) years' prior experience in related positions preferred
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable federal, state, and local laws and standards.
Additional Information:
N/A
Successfully directs and coordinates the personal care home operations within the CCRC campus to comply with local, state, and federal guidelines and to be known as a premier senior living provider with high levels of customer satisfaction internally and externally, employee satisfaction, delivering innovative healthcare strategies and overall financial performance.
Essential Duties and Responsibilities:
1. Directs the overall operation of assisted living/personal care services in accordance with EverTrue philosophy and current applicable federal, state and local regulations as illustrated by the following:
Ensures quality care and customer satisfaction is delivered to all residents, patients and their families.
Ensures compliance with Department of Human Services.
Responsible for achieving a survey that is reflective of EverTrue’ expectation as it relates to quality care for the facility’s residents.
Identifies, develops and executes a higher level of clinical services to meet the market demand in alignment with Department of Human Services regulations.
Effectively manages the population within personal care/assisted living enabling residents to live safely in the least restrictive environment.
Ensures integrity of regulatory reporting and maintenance of all records and reports.
Responsible for the personal care/assisted living departments overall fiscal operations. Effectively manages resources to achieve, at the very minimum, budgeted operating margin for personal care/assisted living by achieving resource goals and utilizes ROI (return on investment) concepts to effectively manage expenses.
In conjunction with the Executive Director, establishes an annual budget and capital plan in alignment with overall strategic business plans for the person care/assisted living department.
Effectively communicates, establishes and executes successful business strategies to positively impact our key business drivers such as but not limited to: census levels, effective leveling, rehab/restorative programs, effective staffing matrixes for all departments, and overall expense management.
In conjunction with the Executive Director, annually develops and implements a strategic business development plan designed to advance the business towards organizational goals and marketplace alignment.
Develops and executes action plans directed to achieve desired outcomes of the strategic business development plan.
Maintains a strong understanding and relationships in the marketplace with key business partners (referral sources, physicians, health systems, key business leaders, etc.) to position assisted living/ personal care as a premier business partner.
Ensures all associates on the campus understand, embrace and execute our expectation of a high level of customer satisfaction from our internal and external customers.
Coordinates and completes routine rounds throughout the community to assure through first-hand observation that an optimum level of resident care is provided, the environment is being maintained in a safe and sanitary fashion, utilization of all systems are in place and associates are appropriately professional in attire and appearance and receiving appropriate supervision.
Ensures routine meetings are being held, such as but not limited to: stand up support plan meetings, QAPI, Safety Committee, Financial Review/AR, etc. Attends meetings as assigned.
Provides a work environment of trust and overall employee satisfaction which will continue to attract, motivate, retain and develop competent staff and support personnel.
Effectively develops associates to a higher level of performance.
Facilitates teamwork at the local level and with the corporate support teams.
Positively influences teamwork the behavior of all team members.
Demonstrates the support of the facility’s and organization’s strategic direction and positively communicates that direction to the personal care team members.
Creates and supports an environment of process improvement and continual growth always looking on ways to improve areas of responsibility.
Attendance at all meetings as assigned. Effectively communicates, implements and ensures execution of any and all expectations and/or changes reviewed within established timeline. Meetings may be in person or via WebEx/conference call.
2. Plans, directs, coordinates, controls, and leads the assigned area of responsibility and provides leadership to colleagues in a manner that is consistent with gracious service and hospitality and the mission of EverTrue, while complying with EverTrue policy and regulatory requirements.
3. Coordinates specific work tasks with other personnel within the department as well as with other units and departments in order to ensure the smooth and efficient flow of information.
4. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate personnel.
5. Provides excellent customer service by interacting and responding to needs/requests/issues of employees, families, contractors, colleague agencies, volunteers, visitors and or the general public.
6. Maintains awareness of services offered by EverTrue; takes appropriate action to actively promote, support and communicate them to prospective clients, residents and families.
7. Participates in meetings and on task forces, committees, etc., as assigned.
Qualifications, Knowledge, Skills & Abilities:
Graduate of an accredited school of nursing or Bachelor’s Degree in Psychology, Sociology, Business Administration or related field preferred; State Personal Care Administrator’s certification required and Nursing Home Administrator’s license preferred.
Prior to initial employment as an administrator, a candidate shall successfully complete the following: (1) An orientation program approved and administered by the Department. (2) A 100-hour standardized Department-approved administrator training course. (3) A Department-approved competency-based training test with a passing score.
An associate degree or 60 credit hours from an accredited college or university
A license as a registered nurse from the Pennsylvania Department of State
A license as a licensed practical nurse from the Pennsylvania Department of State and one year of experience in a related field
A license as a nursing home administrator from the Pennsylvania Department of State
A minimum of two (2) years' prior experience in related positions preferred
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable federal, state, and local laws and standards.
Additional Information:
N/A
