Scheduler/Concierge

Job Summary:

The Scheduler/Concierge is responsible for coordinating and managing the scheduling of caregiver services for clients, ensuring seamless communication between clients, caregivers, and office staff. The role also includes delivering exceptional customer service through empathetic care and maintaining compliance with privacy regulations. This role involves acting as the first point of contact for clients, managing inquiries, coordinating services, and ensuring the overall comfort and satisfaction of guests.

Duties and Responsibilities:

1. Scheduling and Coordination (40%)
   • Coordinate and schedule caregiver services based on client needs and caregiver availability, ensuring timely placement for all shifts.
   • Adjust schedules as necessary to accommodate last-minute changes, emergencies, cancellations, or client needs.
   • Communicate schedule updates to caregivers, clients, and office staff efficiently.
2. Client and Caregiver Communication (20%)
   • Act as the main point of contact for clients and caregivers, addressing any concerns, requests, or issues related to services.
   • Maintain strong relationships with clients, caregivers, and family members through clear, compassionate communication.
   • Ensure caregivers are informed about specific client needs, preferences, or special instructions.
3. Event and Activity Support (15%)
   • Assist with planning, promoting, and organizing community events, activities, and social gatherings.
   • Coordinate event logistics, including room setup, guest lists, and any special resident requests.
   • Help with transportation arrangements for residents to participate in off-site events or outings.
   • Help with special projects or tasks as assigned by the supervisor, including covering caregiver shifts if necessary.
4. Customer Service (10%)
   • Provide compassionate and empathetic customer service to clients, ensuring their satisfaction with the care provided.
   • Proactively address concerns or service issues, and work to resolve any conflicts between caregivers and clients.
   • Foster trust and rapport with clients and their families to ensure a positive home care experience.
5. Compliance and Training (10%)
   • Follow all HIPAA privacy regulations, maintaining confidentiality for clients, caregivers, and staff.
   • Attend all mandatory in-services, meetings, and training sessions to stay updated on policies and compliance standards.
6. Other Duties as Assigned (5%)

Qualifications:

• Education: High school diploma or equivalent required.
• Experience: At least 1-2 years of experience in scheduling preferred.
• Skills: Strong organizational and multitasking skills, with the ability to manage multiple schedules and priorities simultaneously. Excellent communication and interpersonal skills, capable of building positive relationships with clients, caregivers, and team members.

Physical Requirements:

• Ability to lift up to 25 pounds and transport clients as needed.
• Capacity to stand, walk, and sit for extended periods.
• Ability to perform repetitive tasks and physical activities, such as bending, kneeling, and reaching.
• Work is performed in a healthcare setting with potential exposure to infectious diseases, bodily fluids, and chemicals.
• Must be able to work various shifts, including weekends, holidays, and overtime as needed.