Program Director

Job Summary:

The Program Director oversees the operations of the program, including staffing, client care, marketing, and financial management. This role works in collaboration with the Administrator to ensure compliance, deliver high-quality services, and maintain the program's success.

Duties and Responsibilities:

1. Client Care Coordination (30%)
   • Perform intake assessments and develop personalized service plans for clients.
   • Schedule staff to meet client needs and ensure continuous coverage, including on-call responsibilities.
   • Conduct in-home client assessments and respond to client concerns with professionalism and compassion.
2. Staff Recruitment and Supervision (20%)
   • Recruit, interview, hire, and supervise both certified and non-certified staff.
   • Conduct orientation, training, and regular in-services for staff.
   • Address employee relations, including counseling, hearings, and terminations as necessary.
3. Program Operations and Management (20%)
   • Coordinate and manage payroll bi-weekly, monthly billing, and collections for accounts receivable.
   • Maintain accurate records of accounts payable and ensure cost containment to meet budget requirements.
   • Assist the Administrator with budgeting and program evaluations.
4. Marketing and Community Outreach (15%)
   • Market the program's services to in-house staff and external referral sources.
   • Prepare marketing materials and represent the program at agency meetings and community events.
   • Build relationships with referral sources to increase visibility and client acquisition.
5. Compliance and Training (10%)
   • Follow all HIPAA privacy regulations, maintaining confidentiality for clients and staff.
   • Attend all mandatory in-services, meetings, and training sessions.
   • Provide exceptional customer service through compassionate and empathetic care to clients and families.
6. Other Duties as Assigned (5%)

Qualifications

• Education and Experience: Bachelor’s Degree or 5 years of experience in healthcare, with home care experience preferred.
• Skills: Strong organizational and multitasking abilities with a proven ability to meet deadlines. Excellent interpersonal, written, and verbal communication skills. Knowledge of home care admission procedures and industry regulations. Proficiency in Microsoft Office and other relevant software.

Physical Requirements:

• • Able to lift and carry up to 50 lbs. and handle physical demands of the position.
  • Flexibility to provide 24/7 care coverage, including evening, weekend, and holiday availability.
  • Valid driver’s license and ability to travel throughout the service area.