Eligibility Coordinator

WHO YOU ARE

You are a compassionate, detail-oriented professional who takes pride in guiding others through complex financial and eligibility processes with clarity and care. At Lutheran Life Villages, your strong customer service mindset shines as you support residents and families during important life transitions, ensuring they feel informed, respected, and confident in their coverage. Your ability to manage multiple applications, track details, and stay current on Medicaid guidelines reflects your commitment to accuracy and excellence.

Your strong communication and interpersonal skills foster collaboration across teams while building trust with residents and their loved ones. You approach each interaction with empathy, professionalism, and discretion, especially when handling sensitive financial information. Self-motivated and organized, you anticipate needs, solve problems proactively, and contribute to a Finance team that values teamwork, integrity, and service. You are passionate about making a meaningful difference and align with Lutheran Life Villages’ mission to support independence, wellness, and compassionate care. 

WHAT YOU’LL DO

As an Eligibility Coordinator, you will be responsible for several aspects of resident customer service and financial eligibility including insurance verification and benefit checks, filing Medicaid applications and redeterminations, and answering questions from residents and family members related to their stay. It also includes adhering to any changes in Medicaid policies and assisting residents with payer source changes when needed.

Your responsibilities will include:

• Submitting and tracking Medicaid and MedWaiver Applications until approved for all locations.
• Submitting and tracking Medicaid and MedWaiver Redeterminations for all locations.
• Acting as the first point of contact for all calls and emails to the Finance Department and payer switches to Medicaid and MedWaiver.
• Notifying Medicaid of any Medicaid and MedWaiver admits and discharges.
• Upholding LLV policy to submit and track applications to Social Security for LLV to become Rep Payee for Nursing Home Medicaid residents.
• Assisting any resident and/or family in understanding their financial coverage as it relates to their stay, including attending care plans when needed.
• Commuting to LLV campuses to meet with residents and their families as needed.
• Verification of benefits for potential admissions.
• Billing miscellaneous charges such as haircare, labs, x-rays, supplies, pharmacy, and therapy.
• Provide back-up support for the Finance Department as needed.
• Other duties as assigned.

WHAT YOU NEED

• Education/Training: High school diploma and two-year associates degree or substantial work experience directly related to the long-term care industry or healthcare.

• Work Experience: A minimum of 2-3 years working in a business office, experience assisting with Medicaid eligibility for long-term care, or comparable financial and accounting experience preferred.

• Knowledge, Skills, and Abilities: Strong verbal and written communication skills, excellent customer service, basic accounting, Microsoft Office programs, attention to detail, self-motivated.

WHY JOIN US?

At Lutheran Life Villages, we bring our core values of Leadership, Impact, Friendship, and Excellence (LIFE) into every part of our work. Here, you’ll find the opportunity to contribute to an organization dedicated to providing exceptional care for seniors while fostering a supportive, collaborative environment for its staff. Our commitment to Leadership means empowering our team members to grow personally and professionally, inspiring others by example. We’re passionate about making a meaningful Impact in the lives of our residents and nurturing relationships built on Friendship and compassion. By pursuing Excellence in all we do, our employees share our mission to deliver outstanding care.

As a valued member of the LLV team, you’ll enjoy a competitive salary, and a comprehensive benefits package designed to support your growth and well-being. With offerings from medical, dental, and vision insurance to paid time off on your birthday, paid holidays, tuition reimbursement, and retirement matching, we’re committed to helping you thrive. Join us on a purposeful journey where your career and compassion come together!