Building Services Director

WHAT YOU’LL DO

As the Building Services Director, you will provide leadership and oversight for all building operations, maintenance, grounds, utilities, life safety systems, and facility-related projects across your assigned campus. You will ensure our physical environment remains safe, attractive, functional, and compliant with all applicable regulations.

Facility Operations & Maintenance

• Direct the day-to-day operations of the Building Services department, ensuring timely completion of maintenance requests and preventative maintenance activities.
• Oversee maintenance, repair, and operation of building systems including HVAC, plumbing, electrical, mechanical equipment, fire alarm systems, generators, life safety systems, and energy management systems.
• Monitor the condition of buildings, equipment, parking areas, sidewalks, landscaping, and campus grounds to ensure a safe and attractive environment.
• Coordinate repairs through internal staff or outside contractors as appropriate.
• Maintain inventories of maintenance supplies, tools, equipment, and replacement parts.

Regulatory Compliance & Life Safety

• Ensure compliance with all applicable federal, state, and local regulations, including Life Safety Code requirements and applicable building codes.
• Maintain all required maintenance records, inspections, testing documentation, and preventative maintenance schedules.
• Coordinate and document required fire drills, emergency preparedness activities, generator testing, and other regulatory inspections.
• Serve as the department lead during state surveys, inspections, and life safety reviews, partnering with leadership to develop and implement corrective action plans as needed.

Leadership & Team Development

• Recruit, hire, train, coach, and develop Building Services team members.
• Establish work schedules, assign daily work orders, and prioritize maintenance activities.
• Conduct performance evaluations, provide ongoing coaching, and address performance concerns in partnership with Human Resources.
• Promote a culture of accountability, teamwork, safety, and exceptional customer service.

Budget & Project Management

• Develop and manage departmental operating and capital budgets.
• Monitor labor, supply, and maintenance expenses while identifying opportunities for operational efficiencies.
• Obtain vendor quotes, manage service contracts, and oversee contractor performance.
• Lead facility improvement projects from planning through completion while minimizing disruption to residents and operations.

Customer Service & Collaboration

• Respond promptly to facility concerns from residents, families, employees, and visitors.
• Partner with department leaders to support daily operations, special projects, move-ins, renovations, and organizational initiatives.
• Maintain systems for work order management, key control, equipment tracking, and facility documentation.
• Participate in the leadership on-call rotation and provide emergency response support as needed.
• Support Lutheran Life Villages’ mission, vision, and values in all interactions and work.

Safety & Emergency Preparedness

• Maintain disaster preparedness plans and support emergency response activities.
• Coordinate annual fire safety education, employee safety orientation, and other required safety training.
• Assist with snow removal, inclement weather response, and other campus safety needs.

WHAT YOU NEED

Education

• Associate's degree in Facilities Management, Business Administration, Construction Management, Engineering Technology, or a related field preferred.
• Trade school certification, project management certification, or equivalent technical training is preferred.
• Bachelor's degree is a plus.

Experience

• Five (5) or more years of progressively responsible maintenance or facilities management experience.
• Minimum of three (3) years of leadership experience supervising maintenance staff, budgets, vendors, and facility projects.
• Experience in healthcare, senior living, hospitality, education, or another large campus environment preferred.

Knowledge, Skills & Abilities

• Working knowledge of building systems including HVAC, plumbing, electrical, carpentry, mechanical systems, and grounds maintenance.
• Knowledge of applicable Life Safety Code, building codes, OSHA requirements, and regulatory compliance standards.
• Ability to interpret blueprints, construction documents, equipment manuals, and technical specifications.
• Strong project management, organizational, and problem-solving skills.
• Excellent interpersonal, leadership, and customer service skills.
• Ability to prioritize multiple projects while meeting deadlines.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and computerized maintenance management systems (CMMS) is preferred.
• Ability to safely operate maintenance equipment, power tools, and company vehicles.