What are the responsibilities and job description for the Surgery Scheduler-Urology position at Lutheran Health Network?
Benefits
As a Surgery Scheduler with Lutheran Medical Group, you’ll join a team and be a part of a culture that's dedicated to providing top quality care to our patients. Our full-time employees enjoy a robust benefits package which may include health insurance, 401(k), licensure/certification reimbursement, tuition reimbursement, and student loan assistance for eligible roles.
Job Summary
The Surgery Scheduler - Clinics is responsible for coordinating and scheduling surgical procedures for patients in a clinical setting. This role ensures accuracy in scheduling, proper documentation, and effective communication between patients, providers, and surgical teams. The Surgery Scheduler plays a vital role in ensuring an efficient workflow and a positive patient experience.
Essential Functions
As a Surgery Scheduler with Lutheran Medical Group, you’ll join a team and be a part of a culture that's dedicated to providing top quality care to our patients. Our full-time employees enjoy a robust benefits package which may include health insurance, 401(k), licensure/certification reimbursement, tuition reimbursement, and student loan assistance for eligible roles.
Job Summary
The Surgery Scheduler - Clinics is responsible for coordinating and scheduling surgical procedures for patients in a clinical setting. This role ensures accuracy in scheduling, proper documentation, and effective communication between patients, providers, and surgical teams. The Surgery Scheduler plays a vital role in ensuring an efficient workflow and a positive patient experience.
Essential Functions
- Schedules surgical procedures, pre-operative appointments, and follow-up visits in coordination with surgeons and clinical staff.
- Confirms surgery details with patients, including preparation instructions, arrival times, and necessary documentation.
- Verifies patient insurance coverage and obtains prior authorizations as required.
- Coordinates with surgical facilities to ensure proper scheduling, availability of resources, and compliance with protocols.
- Ensures accurate and timely entry of surgical procedures into the scheduling system and electronic health records (EHR).
- Communicates with patients regarding any scheduling changes, delays, or cancellations.
- Collaborates with clinical teams to optimize surgical schedules and minimize conflicts.
- Prepares and distributes surgery schedules to relevant departments, ensuring all necessary personnel are informed.
- Maintains detailed records of scheduled procedures, cancellations, and reschedules.
- Provides excellent customer service and serves as a point of contact for patient inquiries related to surgical scheduling.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
- Associate Degree in Healthcare Administration or a related field preferred
- 1-3 years of experience in medical scheduling, surgical coordination, or a related administrative role required
- Experience in a clinical or hospital surgical scheduling environment preferred
- Strong knowledge of surgical scheduling processes and medical terminology.
- Proficiency in electronic health records (EHR) and scheduling software.
- Excellent organizational and multitasking skills to manage complex schedules.
- Strong communication and interpersonal skills to interact with patients, providers, and surgical teams.
- Ability to handle confidential patient information in compliance with HIPAA regulations.
- Attention to detail to ensure accuracy in scheduling and documentation.
- Proficiency in Microsoft Office Suite and other administrative tools.
- Commitment to providing high-quality customer service and patient support.