What are the responsibilities and job description for the Director, Emergency Department position at Lutheran Health Network?
Benefits
Dukes Memorial Hospital offers an excellent total compensation package, including competitive salary, a comprehensive benefit package, and growth opportunities. Your benefits include 401(k), PTO, medical, dental, flex spending, life and disability.
Job Summary
The Director, Emergency Department, provides strategic leadership and operational oversight for the department, ensuring the delivery of high-quality, patient-centered care in a fast-paced environment. This role oversees clinical practice, departmental operations, staffing, and education while fostering a culture of excellence, innovation, and collaboration. The Director ensures compliance with regulatory standards, drives quality improvement initiatives, and supports the professional development of team members to achieve organizational goals.
Essential Functions
To apply, please email caylee_delgado1@chs.net
Dukes Memorial Hospital offers an excellent total compensation package, including competitive salary, a comprehensive benefit package, and growth opportunities. Your benefits include 401(k), PTO, medical, dental, flex spending, life and disability.
Job Summary
The Director, Emergency Department, provides strategic leadership and operational oversight for the department, ensuring the delivery of high-quality, patient-centered care in a fast-paced environment. This role oversees clinical practice, departmental operations, staffing, and education while fostering a culture of excellence, innovation, and collaboration. The Director ensures compliance with regulatory standards, drives quality improvement initiatives, and supports the professional development of team members to achieve organizational goals.
Essential Functions
- Provides leadership and oversight of clinical care, operations, staff education, and professional development within the Emergency Department.
- Develops and implements departmental policies, standards, and workflows to ensure the delivery of safe, efficient, and evidence-based patient care.
- Monitors departmental performance metrics, identifying opportunities for improvement and implementing quality improvement initiatives to enhance patient outcomes and operational efficiency.
- Ensures compliance with local, state, and federal regulations, as well as accreditation standards related to emergency services.
- Directly manages and supports the Nurse Manager for Professional Development and supervises clinical staff, fostering a culture of accountability, growth, and teamwork.
- Partners with interdisciplinary leaders to achieve exceptional patient experience, safety, and quality outcomes through evidence-based practices, clinical research, and innovation.
- Conducts workforce assessments, monitors labor productivity, and ensures appropriate staffing levels and skill mix for optimal care delivery.
- Recruits, develops, and retains a diverse team of clinical and operational leaders, focusing on succession planning and staff engagement.
- Oversees clinical education, orientation, and competency assessments, ensuring staff readiness to meet current and future care demands.
- Encourages and implements best practices for patient experience, utilizing measurement tools such as Press Ganey and CAHPS to guide improvements.
- Coordinates hospital-wide patient and staff placement activities, leveraging acuity and productivity systems to optimize resource allocation.
- Accountable for the development and sustainability of nationally standardized clinical care programs and accreditations.
- Engages in capacity planning and collaborates with other departments to meet fluctuating patient volume demands effectively.
- Assesses current staff skill sets with clinical supervisors, identifying gaps and developing plans for future growth and training.
- Responds promptly to patient care concerns and incidents, conducting investigations and implementing corrective actions as necessary.
- Maintains up-to-date knowledge of industry trends, clinical advancements, and regulatory changes, ensuring the department remains compliant and competitive.
- Performs other duties as assigned.
- Complies with all policies and standards.
- Bachelor's Degree in Nursing, Healthcare Administration, or related healthcare field required
- Master's Degree in Nursing, Healthcare Administration, or related healthcare field preferred
- 3-6 years of clinical experience in the Emergency Department required
- 1-2 years of progressive leadership experience in emergency services or acute care required
- Advanced knowledge of emergency department operations, clinical workflows, and patient care delivery models.
- Strong leadership and team-building skills to inspire staff and drive departmental success.
- Proficiency in quality improvement methodologies and performance metric analysis.
- Effective communication and interpersonal skills to collaborate with interdisciplinary teams, staff, and external stakeholders.
- Financial acumen in managing budgets, staffing plans, and resource allocation.
- Ability to implement evidence-based practices and foster a culture of innovation and continuous improvement.
- Knowledge of regulatory and accreditation standards applicable to emergency care services.
- Critical thinking and problem-solving skills to address operational and patient care challenges effectively.
- RN - Registered Nurse - State Licensure and/or Compact State Licensure required
- BCLS - Basic Life Support required
- ACLS - Advanced Cardiac Life Support required
- CEN - Certified Emergency Room Nurse preferred
- TNCC - Trauma Nursing Core Course preferred
- ENPC - Emergency Nursing Pediatric Certification preferred
To apply, please email caylee_delgado1@chs.net
