What are the responsibilities and job description for the ACT Community & Mental Health Worker position at Lutheran Family Services?
Job Type
Full-Time
Position Summary:
Full-Time
Position Summary:
- Assertive Community Treatment (ACT) is an evidence-based practice that improves outcomes for adults with severe and persistent mental illness (SPMI) who are most at-risk of psychiatric crisis, hospitalization, and involvement with the criminal justice system. The Community & Mental Health Worker provides community-based support with a focus on promoting recovery, improving access to services, and addressing social determinants of health. This individual works closely with other ACT team members to ensure comprehensive, person-centered care that supports clients’ recovery and well-being.
- Provide direct support to clients in the community, addressing daily living needs, such as housing, employment, and transportation.
- Provide on-call support and intervention on a rotating schedule, including evening, weekend, and holiday hours as scheduled.
- Transport clients to medical appointments or community resources as needed.
- Advocate for clients within healthcare and social service systems to ensure access to needed resources and support.
- Assist clients in developing and implementing individualized recovery plans.
- Support clients in managing their mental health conditions through education, encouragement, and skill-building.
- Facilitate connections to other health services and community resources like food banks, housing assistance, etc.
- Provide crisis intervention and de-escalation as needed, in collaboration with the ACT team.
- Educate clients on managing physical and mental health conditions, including wellness strategies and preventive care.
- Guide clients in navigating healthcare systems and accessing medical care.
- Work collaboratively with ACT team members, including nurses, therapists, and peer specialists, to ensure holistic care.
- Participate in regular team meetings to discuss client progress and coordinate care.
- Share insights and observations from the field to inform treatment plans and interventions.
- Promote recovery-oriented, trauma-informed care that fosters independence and wellness.
- Complete all required documentation in a timely and accurate manner, including but not limited to treatment plans, progress notes, and discharge summaries.
- Participate in quality improvement initiatives and ensure fidelity to ACT model standards.
- Perform other job-related duties as needed.
- Strong interpersonal and communication skills with the ability to engage and build rapport with diverse populations.
- Knowledge of behavioral health principles, social determinants of health, and trauma-informed care.
- Ability to work independently and collaboratively in a dynamic, team-oriented environment.
- Strong organizational and problem-solving skills to manage multiple priorities effectively.
- Proficiency in Microsoft Office Suite and electronic health record systems.
- Awareness and sensitivity of our constituents and the populations served by employees.
- Regular and predictable attendance, and promptness for work.
- Commitment to uphold the mission, vision, and values of Lutheran Family Services.
- Support Lutheran Family Services in the organization’s objective to be a diverse, equitable, inclusive, and accessible workplace.
- Helping
- Advocacy
- Communication Skills
- Organization
- Empathy
- Bachelor’s degree in social work, psychology, public health, or a related field required.
- At least 1 year of experience in community health, mental health, or related field.
- Familiarity with the ACT model and community-based care strongly preferred.
- Demonstrated understanding of and ability to work with people of diverse backgrounds.
- Bilingual in English and another language preferred (desired languages align with languages spoken by our client populations, including but not limited to Spanish, Arabic, etc.).
- Prolonged periods of standing, walking, driving, and sitting at a desk and using a computer.
- In-office work and field environment with travel to other worksites and/or community sites.
- Company-issued laptop and cell phone.
- Provide on-call support and intervention as needed, including evening, weekend, and holiday hours.
- Valid driver’s license, proof of liability auto insurance, and ability to drive a personal vehicle on a daily basis to transport clients safely within the community.
