System Configuration EHR Specialist

All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope. We are a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds.

WHAT WE WILL DO FOR YOU:

As an employer of choice, we’re deeply committed to supporting our employees—because when you’re empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We’re proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind.

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status
  
  

HOW YOU WILL MAKE AN IMPACT:

The EHR Configuration Specialist (ECS) is responsible for writing and maintaining reports, building and maintaining clinical forms, and resolving helpdesk tickets within the Electronic Health Record. Additional responsibilities include configuring the system to maximize efficiencies, and implementing changes as defined by clinical and business teams.

Functions and Responsibilities:

• Provide support for clinical users as issues arise
• Responsible for managing Credible Help Desk tickets, either by resolving the request or assigning it to the appropriate person
• Responsible for configuration of EHR (Credible) as directed
• Regularly submit essential State reporting data and communicate errors to clinical teams (including MOTS/ROADS and Washington State reporting)
• Write and maintain custom reports to support billing, clinical, and quality improvement operations and performance outcomes
• Attend regular reporting meetings to stay current on State requirements
• Analyze and interpret complex data sets
• Develop and maintain reports and dashboards
• Collaborate with cross-functional teams to understand data needs
• Perform data validation and quality checks
• Implements changes as defined by the Manager or by business leadership teams
• Works with data team to enhance system efficiencies
• This position works closely with a variety of technical and non-technical staff. Must have the ability to listen carefully, prioritize concerns, and articulate clearly what is realistic and what is not.
• Ability to effectively present information and respond to questions from groups of managers, clients, professionals, and the public. Ability to make mistakes, communicate with them, and learn from them.
• Critical thinking skills are strongly desired, including willingness to investigate and resolve an issue along with determining root cause and proposing plans for future reduction or prevention. Detail-oriented thinkers with an eye for solutions are ideal.
  
  

HOW YOU WILL BE A GREAT FIT:

• Experience in an Electronic Health Record or electronic database system is required.
• Experience in a Behavioral healthcare setting is required
• This position works closely with a variety of technical and non-technical staff. Must have the ability to listen carefully, prioritize concerns, and articulate clearly what is realistic and what is not.
• Ability to effectively present information and respond to questions from groups of managers, clients, professionals, and the public. Ability to make mistakes, communicate with them, and learn from them.
  
  

Critical thinking skills are strongly desired, including willingness to investigate and resolve an issue along with determining root cause and proposing plans for future reduction or prevention. Detail-oriented thinkers with an eye for solutions are ideal

• Please note that this position requires experience with Electronic Health Records AND that candidates live in our 3-state operating area of OR, WA or ID. Only candidates with EHR experience and that are in our 3-state operating area will be considered**
  
  

Thank you! We sincerely appreciate your interest in joining the Lutheran Community Services NW team and thank all applicants for taking the time to apply. While we’re unable to respond to every candidate individually, please note that only those selected for an interview will be contacted. Lutheran Community Services NW is deeply committed to our mission of Health, Justice and Hope in all aspects of our work. We welcome candidates from all backgrounds and experiences to help us build a stronger, more compassionate community.