Case Manager - Part Time

Our Mission: Lutheran Community Services Northwest partners with individuals, families and communities for health, justice and hope.

About Us Lutheran Community Services Northwest is a non-profit human services agency that improves lives of people in communities throughout Washington, Oregon and Idaho. We provide a wide variety of services to adults, adolescents, children, families, schools and communities. We are privileged to touch lives of all ages, cultures and faiths.

POSITION SUMMARY: The Case Manager will provide direct services to individuals of all ages who may need multiple types of services. Please note this is a part time position of 20 hours per week. Essential duties may include but are not limited to:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Outreach communities, individual entities and businesses to inform them of program and program opportunities. Convey the purposes and services of the program being represented to the user population and the impact that program or service would have on their health and wellbeing.
• Develop and maintain relationships with communities, resettlement agencies, mutual assistance associations, and other community-based organizations, and participate in the service networks as necessary.
• Work effectively with community members (staff, clients, doctors, agencies, etc.) to reduce cultural and socio-economic barriers between clients and institutions.
• Provide culturally and linguistically appropriate case management services to qualified program participants.
• Accept client referrals as directed by each program and manage response times as required per program.
• Assess and address needs as presented and determined by individual program assessment requirements.
• Resource Navigation: Assist individuals in obtaining appropriate resources and connect to applicable support groups that may include workshops/educational resources, respite care services, referrals to state and federal benefits, nutrition programs, family caregiver programs, kinship care, care coordination, Medicaid case management and/or other services available.
• Maintain contact, follow up and discharge clients as outlined in individual programs.
• Ensure appropriate documentation and gather outcome data under the direction of the Program Supervisor. Document in applicable program system as needed.
• Coordinate and maintain contact with team members to foster collaboration, productivity, creativity and help in identifying and implementing solutions.
• Adhere to all LCSNW and contractor guidelines, policies and procedures.
• Attend, participate and complete all required training, meetings and internal/external gatherings.
• Communicate information to clients and providers clearly and succinctly, both written and verbal. Assist with language and interpretation needs as necessary
• Identify gaps in services and report to the Program Supervisor
• Requires strict adherence of HIPAA standards to ensure confidentiality.
• Perform other duties as assigned.
  
  

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Minimum Qualifications

• Bachelor’s degree or equivalent work experience in relevant field.
• Minimum of 2 years working in a case management or social service role.
• Minimum of 2 years working with diverse communities of all ages.
• Preferred but not required: Bilingual or Multilingual
  
  

LANGUAGE SKILLS: Ability to read, write, and understand directions. Must have the ability to write memos and other basic correspondence. Ability to effectively present information and respond to questions from employees, clients, and the public. Must have excellent communication skills with the ability to read, write, and speak English.

OTHER SKILLS AND REQUIREMENTS: Must have excellent organizational, management and communication skills. Ability to work in a fast-paced, changing environment. Flexible with hours and days. Computer skills, including familiarity and experience with Excel and Word. Research skills to find resources for client needs.

CERTIFICATES, LICENSES, REGISTRATIONS: Travel in King, Kitsap or Pierce County. A valid Washington State Driver’s License and auto insurance required.

PHYSICAL DEMANDS/WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met/may be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The Perks: We offer a full benefits package with options for medical, dental, prescription and vision coverage; employer-paid short and long-term disability, as well as life insurance. Vacation includes up to 2 weeks in the first year. Up to 2 weeks of Sick leave for you or to take care of your immediate family (based on hours worked). 12 Paid Holidays plus 2 Floating Holidays each year. A 403(b) Retirement plan, with employer matching after meeting eligibility requirements. Our Employee Assistance Program (EAP) is designed to help and support you. Staff potentially eligible for Student Loan Forgiveness program as a 501(c) 3 employer.

We thank all candidates in advance for their interest in joining the Lutheran Community Services Northwest team. Only those selected for an interview will be contacted.

LUTHERAN COMMUNITY SERVICES NORTHWEST IS AN EQUAL OPPORTUNITY EMPLOYER AND COMMITTED TO CULTURAL COMPETENCY.