Transfer Credit Coordinator

Description

Salary: $33,500-$44,600

The Transfer Credit Coordinator plays a crucial role in facilitating the transfer of academic credit of students from dual enrollment programs, community colleges, other four-year colleges and universities, and alternative credit sources to Luther College. The Transfer Credit Coordinator evaluates, processes, and posts academic credits from prior schools so students can apply them toward a new degree program. Reporting to the Registrar and working closely with academic department and program heads, this position ensures accurate and timely recording of transfer credit decisions and supports students, advisors, and faculty in understanding transfer credit policies and procedures. This position is responsible for the maintenance of transfer course equivalency tables in the Colleague student information system as well as in other web-based applications and transfer credit pathways. Transcript reading software will be utilized and maintained by this position to ensure consistency, integrity, and accuracy transfer crediting. The person holding this position documents the needs of transfer students and communicates trends to their supervisor and other stakeholders at the college for continuous improvement. This role will also include involvement in Registrar’s Office tasks, and participating in admissions and advising related activities and events in support of incoming students.

Duties and Responsibilities

Manage Transfer Equivalencies:

• Conduct assessment of transcripts, course descriptions, and syllabi to determine transfer credit, contacting stakeholders for approval as needed, and entering into the student information system.
• Maintain the transfer course equivalency data base and update the student information system (Transferology, Colleague).
• Utilize transcript reading software to ensure consistency, integrity, and accuracy in transfer crediting.
• Research and review programs and courses from other academic institutions, contacting appropriate stakeholders as needed. Make recommendations for the determination of course equivalencies to the Registrar.
• Participate in the development and maintenance of transfer pathways and articulation agreements with colleges with representatives of the Office of Academic Affairs. Provide timely and accurate information in the development of articulation resources.

Communicate with stakeholders:

• Act as a focal point for questions from academic advisors, the Director of Advising and other stakeholders regarding credits that have the potential to transfer.
• Communicate and respond to student inquiries about transfer credit evaluation results and provide guidance on next steps.
• Refer students to other support offices on campus as needed. Provide excellent and timely customer service pertaining to degree exploration, transfer credit and syllabi evaluation, and degree completion pathways or scenarios.
• Coordinate with Admissions Office staff and other stakeholders to respond quicklyto queries regarding course evaluation and transfer credits.Must be familiar with Luther College majors, minors, and concentrations as well as Core Curriculum (general education) requirements.
• Maintain positive collaborative relationships with Academic Affairs, Admissions, Advising, faculty, the Center for Global Learning and other campus stakeholders.
• Participate in all aspects of the duties and responsibilities of the Office of the Registrar.
• Perform other duties as assigned by the Registrar.

Education, Experience, Skills, and Work Environment:

• Bachelor's degree is required.
• Two or more years of work experience in higher education preferred.
• Familiarity with academic policies and procedures of a college or university, preferably a liberal arts curriculum.
• Knowledge of FERPA and records compliance in an academic setting.
• Ability to work effectively with a wide range of populations representing diverse backgrounds, cultures, life experiences, and abilities.
• Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, parents, and representatives of other academic institutions.
• Excellent interpersonal, written, and verbal communication skills required to meet with students, staff, faculty and parents.
• Strong organizational skills with exceptional attention to detail and ability to manage multiple priorities.
• Ability to work effectively as part of a team in a service environment with frequent interruptions (e-mail, chat, telephone, and walk-in traffic) and still meet deadlines.
• Ability to work independently and to make decisions based on general guidelines.
• Proficiency using Microsoft Office programs, Google Suite, and competence with a variety of software applications including CRMs, databases, form management, etc.
• Evidence of previous project management certification/experience, preferred.
• Knowledge of student information systems, preferred.
• Familiarity with international educational systems, grading scales, curricula, and transcripts, preferred.

Physical Demands and Work Environment:

• Work is often performed in an office environment with frequent in-person interactions and requires the ability to operate standard office equipment. Involves sitting for long periods of time at desk/office.
• Position will require occasional evening and weekend activities to support student registration, commencement weekend and/or admissions events and programming.
• Ability to lift 15 lbs (student records; table set up at events)