Group Sales Coordinator

Job Title: Group Sales Coordinator

Department: Patron Services

Reports To: Associate Director of Patron Services

FLSA Status: Non-exempt

Schedule: Part-time, regular work week is Tuesday through Saturday

Hourly Rate: $20 to $21

Revised: 04/01/2026

Purpose of the Position:

To serve as additional support in day-to-day operations, act as lead sales in collaboration with team members, and to assist supervisors with Santa Rosa Pops Symphony, Family Series, and ArtReach programs. To provide patrons and members with exceptional services; handle window traffic and inbound calls including general inquiries with a positive tone and approach; contribute to overall positive experience by preparing visitors for their upcoming visit.

Key Relationships:

Immediate manager, supervisors and team members, programing and education department, patrons, and members

Key Results:

• Deliver outstanding service daily in all forms of interactions with internal and external customers
• Maintain exceptional knowledge of shows, programs, and subscriptions
• Demonstrate reliability and dependability by showing up for work on time, performing job correctly, and contributing to a team environment
• Build constructive working relationships that reflect a high level of acceptance, collaboration, and mutual respect
• Show good decision-making skills by using data and facts to solve problems with the appropriate resolution
• Foster and model LBC’s culture of diversity, equity, inclusion, and belonging
• Respect and maintain confidentiality
  
  

Primary Duties and Responsibilities:

• Handle a high volume of telephone calls and window transactions while performing multiple tasks concurrently
• Process in-person and telephone ticket orders using Tessitura system with speed and accuracy
• Build and maintain patron and member loyalty by going beyond basic patron service to assist patrons
• Maintain up-to-date information on all organization programs and policies to ensure ability to answer and resolve patron inquiries in accordance with policy guidelines
• Develop and maintain a thorough understanding of the various membership levels and benefits
• Update constituent membership records in Tessitura with a focus on accuracy
• Perform administrative tasks that include data entry, filing, stocking office supplies, and other clerical duties as assigned
• Process cash, checks, credit card sales, vouchers, and gift certificates
• Verify beginning and ending cash funds; run daily sales reports
• Perform opening and closing procedures in the absence of supervisors and manager
• Advise patrons on upcoming events and solicit memberships and donations
• Process and monitor all group sales (orders with 10 or more tickets) to ensure up-to-date and accurate tracking throughout the fiscal year
• Track and report out accurate fiscal year information on group sales (orders with 10 or more tickets) to the Patron Services Associate Director
• Serves as a role model for team members in customer service standards, show and program knowledge, problem-solving, data entry, cash handling, and customer management
• Assist patrons by answering their questions and resolving any issues in accordance with the department’s policy guidelines, in person, over the phone, or by email
• Monitor breaks and lunches to support team members
• Maintain proactive and responsive communication with other departments to support the work of the Center
• Share information, advice, and suggestions to help others be more successful; provide training and support to staff
  
  

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience

High school graduate; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before patrons and employees of organization. Bi-lingual Spanish/English preferred.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Windows, MS Word, and MS Outlook. Previous experience with ticketing software or database a plus.

Critical Skills and Abilities:

• Must possess the customer service skills to adeptly handle questions and concerns with proper resources
• Excellent verbal, written, and interpersonal communication skills
• Contribute to an overall positive work atmosphere
• Culturally sensitive
• Must possess strong data entry skills and quick understanding of new work and technical procedures
• Commitment to team building and staff development
• Ability to multi-task and prioritize assignments to meet the needs of the department and customers
• Ability to take direction and work independently
• Type 25 WPM
• Must be able to work a flexible schedule that may include weekends, evenings, and split shifts as required
• Ability to read and interpret technical documents such as technical manuals, operating and maintenance instructions, safety and procedure manuals, and training documents
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Bilingual skills in Spanish and English preferred
  
  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Luther Burbank Center for the Arts is committed to creating a diverse work environment and is proud to be an equal opportunity employer.

Email your resume to: hr@lutherburbankcenter.org

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