What are the responsibilities and job description for the Live Chat Representative position at Lustrum?
Company: HEC Income Tax Preparation
Employment Type: Full-Time or Part-Time
Pay: $23.00 – $30.00 per hour
About HEC Income Tax Preparation
HEC Income Tax Preparation is a trusted provider of professional tax and financial services dedicated to delivering accurate, efficient, and client-focused support. Our team is committed to maintaining high standards of professionalism while ensuring clients receive timely and reliable assistance.
As our client base continues to expand, we are seeking a professional and detail-oriented Live Chat Representative to support client communications and contribute to the efficiency of our daily operations.
Position Overview
The Live Chat Representative will assist clients by responding to inquiries through secure online chat platforms while maintaining a professional and service-focused approach. This role supports the client communication process by providing accurate information, assisting with general service inquiries, and coordinating with internal team members when necessary.
This position may be performed within a structured office environment or in a remote work setting, depending on operational needs and candidate qualifications.
Key Responsibilities
- Respond to client inquiries through live chat systems in a timely and professional manner
- Provide accurate information regarding tax preparation services and general procedures
- Assist clients with scheduling appointments and navigating service options
- Maintain clear and accurate records of client interactions
- Escalate complex inquiries to appropriate tax professionals when required
- Ensure all communications maintain a high level of professionalism and confidentiality
- Support general client service operations during peak tax season
Qualifications
- High school diploma or equivalent required; associate degree preferred
- Prior customer service, administrative, or client support experience preferred
- Strong written communication and typing skills
- Excellent attention to detail and organizational abilities
- Ability to manage multiple conversations and tasks efficiently
- Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn new systems
- Professional demeanor and ability to handle sensitive information confidentially
Expected Hours
Full-Time: 35–40 hours per week
Part-Time: 20–30 hours per week
Flexible scheduling may be available based on operational needs.
Compensation & Benefits
- Competitive Pay: $23.00 – $30.00 per hour based on experience and qualifications
- Health Insurance (eligible employees)
- Dental Insurance
- Vision Insurance
- Paid Time Off (PTO)
- Retirement Plan Options
- Flexible Scheduling Opportunities
- Professional and Supportive Work Environment
Why Join HEC Income Tax Preparation
HEC Income Tax Preparation values professionalism, collaboration, and high-quality client service. This role provides an opportunity to contribute to a respected tax preparation firm while developing valuable experience in client communications and administrative support.
Pay: $23.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
- Work from home
Work Location: Hybrid remote in Philadelphia, PA 19114
Salary : $23 - $30