Automotive Service Manager

Lupient KIA of Milwaukee is looking for an experienced Automotive Service Manager to join our team! We positioned ourselves in the market for continued growth and repeat business and are looking for a leader to take charge of fixed operations, focusing on providing a great customer experience, a high quality of work, and a thriving environment that not only attracts and retains customers, but employees alike.

JOB RESPONSIBILITIES

• Hires, trains, counsels, and monitors the performance of service department team
• Establishes and maintains good working relationships with customers to encourage repeat and referral business
• Ensures that all phone calls and customers are greeted promptly and are given fair estimates on costs and time required for repairs/maintenance
• Effectively communicates with team members regarding work direction, expectations, and coaching
• Prepares and administers the annual operating budget for the Service Department
• Maintains reporting systems required by general management and factories
• Monitors daily productivity reports and payroll records

QUALIFICATIONS

• Minimum of 5 years of industry experience with supervisory responsibility
• Computer proficiency
• Excellent communication, organizational skills, and strong attention to detail
• Must demonstrate understanding of basic accounting practices
• Must demonstrate ability to read, understand, and troubleshoot financial statement
• Must demonstrate ability to create forecasts and marketing plans
• Ability to work under pressure and multi-task in a professional manner
• Will be required to earn and maintain ongoing industry and factory related training requirements

BENEFITS 

• Highly competitive pay plan
• Five-day work week – work/life balance
• Paid time off and paid holidays – enjoy time for YOU
• Health, Dental and Vision insurance – stay healthy and happy!
• Company paid life insurance – protect your loved ones
• Accident and critical illness insurance – for those “just in case” times
• 401(k) – invest in your future
• Tuition reimbursement – we support employee growth
• Career advancement opportunities – we promote from within
• Pet insurance – we care about our furry friends, too!
• Employee and family discounts on products and services – who doesn’t love savings!
• And much, much more! 

As part of the Lupient Automotive Group, an established and respected family-owned dealer in the industry for over 50 years, we realize that our people are our greatest asset, and because of that, we value our employees, invest in them, and support their development toward continued advancement.  In addition to being a leader in the industry, we take being a leader in our community seriously, and, therefore, we reinvest by donating our time, efforts, and charitable contributions to many local organizations.  If you are committed to advancing your career while being part of a greater cause, come join us in delivering on the high standards the Lupient family is known for – “Doing the right thing”.

All positions are subject to pre-employment drug screening and background checks.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.