What are the responsibilities and job description for the Business Development Center Team Lead position at Lunghamer Buick GMC?
Lunghamer Automotive Group is looking for an experienced BDC Team Leader to lead, motivate, and grow our Business Development Center.
This is not an entry-level position. Candidates must have previous automotive BDC/call center experience AND management or team-lead experience. We’re looking for someone who knows how to drive activity, coach a team, hold people accountable, and most importantly—get appointments in the door.
ResponsibilitiesLead, coach, motivate, and hold the BDC team accountable
Monitor daily calls, leads, appointments, show rates, and results
Coach phone skills, objection handling, texting, emailing, and follow-up
Ensure internet leads and inbound opportunities are handled quickly and correctly
Make outbound calls and work leads alongside the team
Train and onboard new BDC representatives
Monitor CRM activity, tasks, notes, and lead follow-up
Help establish daily and monthly goals and keep the team focused on hitting them
Work closely with sales management to maximize appointments, shows, and sold opportunities
Create a positive, competitive, high-energy team environment
Applicants MUST have:
Previous automotive BDC and/or call center experience
Previous management, supervisor, or team-lead experience
Strong phone and customer-service skills
Experience working in a CRM and managing lead follow-up
Proven ability to coach and motivate a team
Strong organizational and time-management skills
The ability to lead by example and jump in wherever needed
We’re looking for someone who can take ownership of the department, develop their team, drive results, and create a culture where people want to win.
If you have proven BDC/call center leadership experience and are ready for your next opportunity, we want to hear from you!