Systems Technician

About Us

Travis Association for the Blind/Austin Lighthouse (TAB) a non-profit organization, was founded in 1934 by Dr. Henry L. Hilgartner and other civic-minded citizens of Austin to provide a setting where blind men and women could come to learn skills and create products that were sold door to door.

Today, Travis Association for the Blind stays true to the mission established in 1934 by providing opportunities for economic and personal independence for people who are blind, visually impaired, or deaf blind by creating, sustaining, and improving employment. We continue to grow and expand the services we provide to blind Texans.

Our Core Values guide us in everything we do: LIGHT: Leadership, Integrity, Growth & Innovation, Heart, and Teamwork.

TAB offers a variety of benefits to include: 403(b) retirement plan; health insurance; dental insurance; vision insurance; employee assistance program; life insurance; paid time off; paid holidays; employee appreciation events; and more.

Job Summary

The Systems Technician provides Tier 1 technical support for all end users, ensuring reliable operation of workstations, printers, and business applications. This role resolves common issues, documents all work, and escalates more complex problems to senior IT staff.

Responsibilities

• Provide front-line support for hardware, software, network, and user-access issues.
• Respond to and resolve help desk tickets within SLA timelines.
• Set up, configure, and maintain Windows workstations and peripherals.
• Support printers, scanners, and basic network troubleshooting.
• Document all work clearly and accurately in FreshService.
• Escalate advanced or unresolved issues to Tier 2 or senior IT staff.
• Assist with basic deployments, workstation upgrades, and department projects as directed.
• Follow IT Security, safety, and organizational policies at all times.
• Complies with and assists other employees in understanding and complying with TAB's policies and procedures.
• Behaves in accordance with the key behaviors aligned with TAB's Core Values of Leadership, Integrity, Growth & Innovation, Heart and Teamwork (LIGHT).
• Other duties as assigned
  
  

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Minimum Education And Experience

• High School Diploma
• Bachelor's degree preferred
• 1 year of IT support experience preferred
• A certification or equivalent experience preferred
  
  

Knowledge, Skills And Abilities

• Strong knowledge in troubleshooting
• Excellent verbal and written communication skills
• Experience with Windows 10/11, Office 365, and basic networking concepts
• Excellent customer service skills and orientation
• Strong ethics and discretion with confidential or sensitive information
• Able to read, comprehend and understand information and ideas presented in writing or in alternative form
• Able to multitask, prioritize, and manage time efficiently
• Demonstrates sound work ethics
• Possesses cultural awareness and sensitivity
  
  

Supervisory Responsibility

• None
  
  

Communication & Contacts Required

• Employees, departments, managers, executives, vendors, community members
  
  

Decision Making/Judgment Required

• Make decisions as per Standard Operation Procedures and Company Policies
  
  

Physical Requirements

With or without reasonable accommodation, employees in this position must be able to:

• Prolonged periods of working on a computer
• Ability to be in a stationary position (stand/sit) for 4-8 hours
• Ability to lift/move up to 25-50 lbs. at times
• Ability to bend, stoop, squat, adjust position for 20% of time
• Ability to work in conditions with varying temperature, including cold and/or heat
  
  

Additional Notes

• Background Check and Drug Screen required
• Internal and external applicants accepted
• Verifiable documentation of ability to work in the US
  
  

Individuals who are blind or visually impaired are encouraged to apply

TRAVIS ASSOCIATION FOR THE BLIND, A NON-PROFIT ORGANIZATION, IS AN EQUAL OPPORTUNITY EMPLOYER/AFFIRMATIVE ACTION EMPLOYER

TAB provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, genetics or any other characteristic protected by law. In addition to federal law requirements, TAB complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost EEO is the law. To review your rights under Equal Employment Opportunity, please.pdf

Job Posted by ApplicantPro