What are the responsibilities and job description for the Support Technician position at Luna Data Solutions, Inc.?
We are seeking an IT Support Technician role in San Antonio, TX, for a long-term contract.
Provide on-site front-door IT support for client staff, executives, contractors, and visitors at the San Antonio office. Support laptops, mobile devices, peripherals, conference rooms, collaboration tools, printers, network connectivity, user onboarding and offboarding, account and access coordination, asset inventory, equipment moves, and break/fix coordination.
Resolve or triage service requests, document work in the approved ticketing process, maintain user-facing knowledge articles, coordinate with systems, network, security, and vendor support teams, and provide executive-priority support during business hours. Assist with meeting room readiness, video and audio support, staff training, and routine technology checks.
Support device deployment, refresh, relocation, secure disposal coordination, loaner equipment, incident-related collection support, and after-hours maintenance windows when approved by the client.
Required Skills:
8 years of experience providing onsite IT support, desktop support, endpoint support, or field support in an enterprise or government environment.
Experience troubleshooting laptops, mobile devices, peripherals, printers, operating systems, collaboration tools, network connectivity, and user access issues.
Experience supporting Microsoft 365, Teams, Outlook, SharePoint, OneDrive, mobile device management, endpoint security, or equivalent collaboration and endpoint platforms.
Experience using ticketing, asset inventory, knowledge management, service documentation, and customer communications practices.
Experience supporting executive users, meeting rooms, audio/video collaboration equipment, onboarding, offboarding, and time-sensitive user requests.
Experience following security procedures for account access, device handling, data protection, privileged support, and incident escalation.
Preferred Skills:
Experience with Dell, Apple/iOS, Windows, Intune, Teams Rooms, mobile devices, loaner pools, warranty repair coordination, or equivalent technologies.
Experience supporting the public sector, cyber, emergency operations, law enforcement, or regulated environments.
Experience supporting secure conference rooms, hybrid meetings, executive briefings, and collaboration equipment readiness.
CompTIA A , Network , Security , Microsoft, ITIL, HDI, or comparable certification or equivalent demonstrated experience.
What We Offer
Work on a highly innovative team with cutting-edge technology
Great opportunity to make a big impact and take ownership of technology initiatives
Altruistic work
Competitive compensation and benefits including health, dental, vision, life and accident insurance, short-term disability insurance, and more!
Luna Data Solutions, Inc. (LDS) provides equal employment opportunities to all employees. All applicants will be considered for employment. LDS prohibits discrimination and harassment of any type regarding age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status.