What are the responsibilities and job description for the Behavioral Health Patient Access and Placement Specialist- PRN - AAMC position at Luminis Health?
Behavioral Health Patient Access and Placement Specialist
Position Objective
The Behavioral Health Patient Access & Placement Specialist ensures a seamless patient experience from initial contact through admission, scheduling, and transfer/placement. This non‑clinical role is responsible for accurate patient registration (demographic, financial, and insurance data) in the EMR, real-time insurance verification, and coordinating authorizations, acceptance, and transport for psychiatric/behavioral health placements. The Placement Specialist facilitates efficient information exchange between the hospital, external facilities, and care teams while maintaining high standards of empathy, professionalism, and compliance.
Essential Job Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
$20.50—$26 USD
Luminis Health Benefits Overview
Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone.
To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time.
Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.
Position Objective
The Behavioral Health Patient Access & Placement Specialist ensures a seamless patient experience from initial contact through admission, scheduling, and transfer/placement. This non‑clinical role is responsible for accurate patient registration (demographic, financial, and insurance data) in the EMR, real-time insurance verification, and coordinating authorizations, acceptance, and transport for psychiatric/behavioral health placements. The Placement Specialist facilitates efficient information exchange between the hospital, external facilities, and care teams while maintaining high standards of empathy, professionalism, and compliance.
Essential Job Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Accurately obtain and process patient demographic, insurance, and medical information; correctly identify and register patients.
- Manage assigned Epic work queues; prioritize workload to meet departmental performance and productivity standards.
- Maintain a thorough understanding of downtime procedures and perform essential functions during system outages.
- Courteously answer and return patient related calls per HIPPA policies; provide warm, friendly greetings to patients and families/visitors.
- Insurance & Financial Coordination
- Identify insurance verification issues and take steps to resolve them.
- Placement, Transfer & Authorization Coordination
- Under the direction of Mental Health Clinicians and/or Psychiatric Providers, arrange and facilitate timely placement, acceptance, and transport for patients requiring transfer to external behavioral health facilities.
- Obtain authorizations for services; inform clinicians/providers of authorization status and any additional information requested.
- Facilitate secure transmission of faxed patient demographic and clinical information; verify receipt and completeness.
- Prepare and distribute transfer packets; identify missing documentation and initiate follow‑up.
- Arrange transportation, notify facility and unit staff of transfer arrangements as requested.
- Troubleshoot barriers to prevent delays in transfer or discharge.
- Systems, Documentation & Compliance
- Demonstrate proficiency in Epic and related administrative applications.
- Adhere to compliance policies; maintain confidentiality and data integrity.
- Stay current with department and hospital updates via meetings, in-services, and communications.
- Participate in process improvement initiatives and data collection.
- Assist with training and orientation of new staff.
- High School diploma or equivalent required.
- Preferred: College coursework toward an AA/BS in a Behavioral Health field
- One year experience in a healthcare setting (behavioral health preferred).
- -Preferred: Experience with patient registration and scheduling in a fast-paced, team-oriented environment.
- Excellent customer service and communication skills.
- Strong prioritization and problem‑solving abilities.
- Proficiency with Epic/EMR applications.
- Typing/word processing at 35 wpm or higher.
- AHA BLS certification within 90 days of hire.
- Light work: up to 20 lbs occasionally, 10 lbs frequently.
- No expected exposure to blood‑borne pathogens.
$20.50—$26 USD
Luminis Health Benefits Overview
- Medical, Dental, and Vision Insurance
- Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
- Paid Time Off
- Tuition Assistance Benefits
- Employee Referral Bonus Program
- Paid Holidays, Disability, and Life/AD&D for full-time employees
- Wellness Programs
- Employee Assistance Programs and more
- Benefit offerings based on employment status
Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone.
To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time.
Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.
Salary : $21 - $26