What are the responsibilities and job description for the Operation Support Engineer position at luminegrp?
Job Description Job Title Operations Support Engineer Department Service Operations Position Type Full-Time Job Location Bengaluru Shift Timings 24*7 Shifts Work Mode WFO Industry Type Telecom Travel Required No Why Us? Telarix assists mobile operators worldwide to scale their Voice, SMS A2P, RCS business messaging, and application enablement services, including cloud numbers. Telarix is committed to developing the wholesale ecosystem and connecting the world’s largest operators and their partners profitably and effectively. We provide our customers with innovative automated wholesale solutions simplifying decisions and operational tasks, allowing them to strengthen existing business and discover new revenue opportunities. Our success is built on diverse strengths across different teams, functions, and geographies summarised in our company values: Open collaboration Driving innovation Customer commitment Growth mindset Deliver results. Please visit our website to know more about us - https://telarix.com/ A Day in the Life of Operations Support Engineer: The role will analyse and handle the incidents discovered either through standard monitoring or through external customer request as per the company process. Executives will be responsible for handling customer concerns through tickets. So, how are we going to keep you busy? Handling the customer request via Ticketing system or Email. Monitor the Organisation Infrastructure and Applications via Monitoring Tools and Emails. First level support to the customer request and acknowledge the request. Escalate the alarms and issues on time to the next level. Report generation and updating to the stake holders of the organisation. What will make you eligible for this role? Bachelor of Engineering (Electronics or computer engineer) Experience, that will be an advantage: 0-1 years of relevant experience in Telecom/IT industry. What will make you the best-fit for this role? Linux – Basic/Intermediate Level (CLI) SQL – Basic/Intermediate Level Knowledge of Database– SQL, ORACLE Basic Knowledge of Telecom (GSM, Mobile Networks) 0–1-year experience as a Tier 1/Tier 2 support engineer Basic Operating system, MS Office Application knowledge. Limitation and Disclaimer: The aforementioned job description is aimed to provide an overview of the overall type and level of work being performed for this role; it shouldn't be interpreted as a complete list of all obligations, responsibilities, and qualifications needed for the job. In no way does this job description imply or say that these are the exclusive responsibilities of the employee holding this position. Any additional job-related instructions or tasks that are requested by the manager must be completed by the employee. Ready, set, apply! At TOMIA, we create innovative Roaming and Interconnect connectivity solutions for operators around the world. We are constantly evolving our products and integrating new technologies – such as VoLTE, 5G, IoT, BCE, Cloud Numbers, and A2P Messaging – so that operators can embrace what’s next. We forge meaningful relationships with our customers and allow them to do the same with their partners. We help operators simplify increasing business complexity. From agile trading solutions to automated billing and settlement options, our market-leading products cover the entire wholesale agreement process lifecycle. Our unified analytics across TOMIA’s Roaming and Interconnect products enable operators to make fast, reliable decisions and act in real time. TOMIA partners with hundreds of global communication providers and has been doing so for more than 25 years.