Quality Engineering Lead

🌟 Be a Part of Something Bigger! 🌟

At Luminator Technology Group, we believe we are Better Together. We always put the Customer First, focus on achieving Results, strive to Be the Best, and foster a culture of Respect & Trust.

We are on a mission to innovate and revolutionize global transportation technology. Luminator is a global leader spanning over 85 countries and nearly 1,000 employees.

Luminator is seeking a Quality Engineering Lead to join our team. The Quality Engineering Lead will be responsible for providing leadership and technical expertise to ensure the highest standards of quality in the production of mass transit parts for the Bus division. This includes driving continuous improvement initiatives, ensuring compliance with customer requirements, and fostering collaboration across internal teams and suppliers.

What You’ll Do

Customer Engagement & Issue Resolution

• Lead customer meetings to address quality concerns and ensure timely resolution of issues.
• Manage customer audits, prepare responses to findings, and ensure corrective actions are implemented.
  
  

Quality Metrics & Performance Monitoring

• Develop, prepare, and monitor quality performance metrics.
• Create action plans to address areas of low performance and drive improvement initiatives.
  
  

Process Development & Documentation

• Modify existing quality processes and procedures; develop new ones to meet evolving requirements.
• Prepare and implement Quality Inspection Instructions for various product types.
  
  

Auditing & Compliance

• Conduct internal audits and supplier audits to ensure compliance with standards and specifications.
• Support Supplier Quality in evaluating and qualifying new suppliers and improving existing supplier performance.
  
  

Corrective Actions & Problem Solving

• Lead investigations of customer non-conformance reports using 8D methodology.
• Coordinate failure analysis with Engineering and drive corrective actions across cross-functional teams and suppliers.
  
  

Customer & Supplier Interaction

• Visit customers and suppliers as needed to investigate non-conformance issues and ensure resolution.
  
  

Reporting & Continuous Improvement

• Prepare and monitor monthly reports for quality performance metrics.
• Identify opportunities for continuous improvement and implement best practices.
• Other duties as assigned.
  
  

Knowledge

• Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
  
  

Skills

• Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate performance.
• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  
  

Abilities

• Written Comprehension — The ability to write the English language and present information and ideas in writing.
• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
• Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
  
  

Experience

• At least 5 years of experience in Quality Engineering or related field and experience in an AS9100 or ISO22163 environment required.
• Experience in a manufacturing environment and mass transit or automotive sectors preferred.
  
  

Technical Skills

• Proficiency with Microsoft Office applications, including but not limited to Outlook, Teams, Word, Excel, and PowerPoint required.
• Experience with project management applications, ticketing systems, or payroll systems in database tools required.
• Experience with Sytline, SalesForce, Replicon, or ZenDesk preferred.
  
  

Certificates & Licenses: Lean Six Sigma preferred.

Education: Bachelor’s degree in Engineering or related field preferred. Advanced degree preferred. Experience may be acceptable in lieu of degree.

Other Requirements

• Strong knowledge of quality systems and processes.
• Expertise in structured Root Cause/Countermeasure Problem Solving methodologies (such as 8D, 5W2H, A3, or others).
• Practical knowledge and leadership experience in lean management system preferred.
• Excellent written and verbal communication skills, with the ability to draft procedures and lead customer calls.
• Proficient in reading and interpreting drawings, specifications, and technical documents.
• Capable of leading cross-functional teams and effectively training others.
• Process-oriented, analytical, and detail-focused.
• Ability to perform well in a fast-paced multi-tasking environment.
  
  

Why You’ll Love Working At Luminator

• Competitive compensation with career growth potential.
• Generous time off: Vacation and sick time, 10 company holidays, and 2 floating holidays.
• Educational Assistance Program: Robust reimbursement program for professional growth.
• Health and wellness: Medical, dental, and vision coverage plus 401k matching.
• Benefits effective on Day #1
• Find out more about us by visiting our Life@Luminator page!
  
  

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.