What are the responsibilities and job description for the Chief Operating Officer position at Luminate Broadband?
About the Opportunity
Luminate Broadband is seeking a Chief Operating Officer to lead our operations. As COO, you'll oversee the delivery of reliable, high-speed internet access to residential and commercial customers, ensuring our operations run efficiently while maintaining the high service standards our customers depend on.
What You'll Do
Lead with Vision
Provide executive oversight of all operational functions, from network performance and service reliability to strategic capacity planning.
Drive Operational Excellence
Champion efficiency, innovation, and continuous improvement across the organization. You'll oversee day-to-day operations while keeping an eye on scalability, ensuring every decision supports our customer commitments.
Champion the Customer Experience
Foster a customer-first culture where technology and operational decisions create reliable, responsive, and positive broadband experiences. You'll personally address escalated issues and ensure our team consistently delivers excellence.
Manage Financial Performance
Oversee operating budgets with cost discipline and strategic resource allocation. Partner with the CEO and finance team on pricing strategy, financial forecasting, and ensuring strong unit economics.
Navigate the Regulatory Landscape
Ensure compliance with federal and state broadband programs, grant requirements, and industry regulations, keeping Luminate positioned for funding opportunities and regulatory success.
Build and Inspire Teams
Create a positive, solution-oriented culture rooted in trust, teamwork, and continuous learning. Model emotional intelligence and professionalism while developing team members.
Serve as a Strategic Partner
Act as a trusted advisor to the CEO and Board of Directors, collaborating on strategic initiatives and operational planning.
What You Bring
Essential Qualifications
- Bachelor's degree in Business Administration, Technology Systems, or related field. An equivalent combination of education and experience will be considered.
- 5 years of management experience with proven success in team leadership and strategic planning
- Strong financial acumen with experience in budget management and vendor negotiations
- Exceptional communication skills with the ability to translate complex technical concepts for diverse audiences
- Demonstrated ability to balance competing priorities while maintaining unwavering focus on customer service
- Track record of project leadership and driving operational results
Preferred Experience
- Knowledge of ISP operations, network infrastructure, and broadband technologies
- Familiarity with NISC products and telecommunications systems
- Experience with federal/state broadband programs and grant compliance
- Background in regulated utilities or telecommunications industry
Personal Attributes
- Strategic thinker with strong business acumen
- Collaborative leader who builds trust and inspires teams
- Problem-solver with a solutions-oriented mindset
- Customer-focused with high standards for service excellence
- Adaptable and comfortable with change
Why Luminate?
At Luminate Broadband, you'll be part of something meaningful-connecting communities and enabling opportunity through reliable, high-speed internet access. You'll have the autonomy to lead, the resources to succeed, and a team that's passionate about making a difference.
If you're an experienced operations leader ready to make an impact, we want to hear from you.
Luminate Broadband is an equal opportunity employer committed to building a diverse and inclusive workplace.
Salary : $159,650 - $207,549