Front Office Manager

Front Office Manager – Full-Time, Bethesda MD

About Lumin Health:

Lumin Health is at the forefront of a transformative health movement. Our mission is to make cutting-edge mental health treatments accessible to all, pioneering advancements and broadening reach in mental health care for conditions like depression, anxiety, OCD, and PTSD. We are a leading provider of in-network medical psychedelics, specializing in outpatient ketamine and esketamine therapies.

Why Join Us:

As an Office Manager at Lumin Health, you’ll be a vital part of our Bethesda opening team - helping create a welcoming, organized, and supportive environment for both patients and staff. You’ll play a key role in delivering exceptional client experiences and supporting our clinical operations by ensuring the office runs smoothly and efficiently. This is a unique opportunity to contribute to a fast-growing, mission-driven organization reshaping behavioral health care.

Job Summary:

We are seeking a proactive, detail-oriented, and people-focused Office Manager to oversee the daily administrative operations of our Bethesda site, located at 4825 Bethesda Ave. In this in-person role, you will support clinicians and staff, manage scheduling and patient communications, maintain office systems and supplies, and help foster a warm and professional atmosphere for all who walk through our doors. You’ll play a pivotal role in our patient-first care model.

Schedule:

To start this role will be Monday through Thursday. Once the site has enough patient volume to support a fifth open day, we would add Fridays to make a Monday-Friday schedule.

The role is full-time hourly with benefits. It would be roughly 32 hours per week to start (benefits eligible) and then would move to roughly 40 hours per week (also benefits eligible). The daily schedule is 8:30am-5:00pm.

Key Responsibilities:

• Manage day-to-day operations of the office to ensure efficiency and a high standard of care.
• Greet and support clients in person and by phone; create a warm and welcoming environment.
• Monitor appointment schedules to ensure timeliness and proper patient flow.
• Handle incoming and outgoing communications, including calls, emails, and mail.
• Maintain inventory and restock office and clinical supplies as needed.
• Coordinate meetings, staff schedules, and internal communications.
• Assist with onboarding new hires and ensuring readiness of their workstations.
• Support insurance authorization processes and collaborate with billing teams to ensure accurate claim submissions.
• Ensure client documentation and records are maintained securely and accurately.
• Liaise with building management and service providers to support facility needs.
• Organize occasional office events and staff engagement activities.

Qualifications:

• Bachelor’s degree or equivalent experience.
• Previous experience as an Office Manager, Administrative Assistant, or similar role.
• Customer service experience and a client-focused mindset.
• Strong organizational, time management, and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Google Workspace and scheduling tools.
• High attention to detail and ability to adapt in a fast-paced environment.
• A team-oriented mindset and proactive approach to problem-solving.
• Passion for mental health care and a strong alignment with Lumin’s mission.

Preferred Skills:

• Background in healthcare, behavioral health, or clinical settings.
• Familiarity with electronic health records (EHR) and practice management systems, Slack, and CRM tools
• Ability to maintain discretion and handle sensitive information professionally.
• Experience planning internal events or office team-building activities.

Compensation and Benefits:

• $28.50-31.25/hour, commensurate with experience
• Excellent medical, dental, and vision insurance, plus supplemental coverage
• 401(k) with company match
• 12 days of paid time off (PTO)
• Paid holidays per company policy
• Work with a supportive, mission-driven team in an innovative mental health environment

Physical Setting:

Outpatient mental health treatment center

In-person role in Bethesda MD

About Our Culture:

Lumin Health’s approach is innovative, warm, and centered around healing. We are passionate about helping clients feel better while building a supportive community for our team. We invite you to explore client feedback and our approach to care at lumin.health/lumin-experience.

Note: This job description is intended to provide a general overview of the role. Responsibilities and duties may evolve as the needs of the organization change.