What are the responsibilities and job description for the Director of Client Services position at Lumida Wealth?
About Lumida
Lumida is a digital-native fiduciary serving founders, family offices, and investors who think differently about wealth.
Our mission is to transform wealth management — combining investment excellence and the best of trust and estate planning in a modern, tech-first experience.
Our team shares the same mindset as our clients — curious, original, and driven to build what doesn’t yet exist.
Recognized for our differentiated, non-consensus insights, Lumida is reshaping how modern investors build and enables its clients to invest beyond the ordinary.
The Role
Director of Client Services to lead, train, and supervise our Investment Advisors as we expand our wealth platform for entrepreneurs and family offices. This role ensures every client experience reflects Lumida’s professionalism, clarity, and investment excellence.
Reporting directly to the CEO, the Director of Client Service plays a pivotal role in scaling Lumida’s advisor force and ensuring consistent client outcomes through strong supervision, process design, and coaching. The ideal candidate combines leadership gravitas, technical competence, and a genuine passion for client service.
Key Responsibilities
1. Lead and Supervise Advisors
- Serve as Designated Supervisor under Lumida’s compliance framework.
- Conduct call monitoring, coaching, and meeting ride-alongs to ensure adherence to fiduciary and firm standards.
- Reinforce professionalism, communication quality, and Lumida’s investment philosophy across the advisor team.
- Partner closely with the CEO and Chief Compliance Officer on supervision and documentation.
2. Train and Develop Talent
Develop a formal advisor onboarding and training playbook, including:
- Firm philosophy and investment framework
- Product education (public & private markets, digital assets)
- Professional standards and client communication
- CRM, DocuSign, and Notion training
Deliver recurring training sessions and workshops, ensuring every advisor can clearly articulate Lumida’s “house view.”
3. Drive Client Experience Excellence
- Oversee the client onboarding process to ensure seamless, white-glove experiences.
- Handle client escalations and support advisors in maintaining trusted relationships.
- Implement client satisfaction metrics and process improvements.
- Coordinate lead routing and optimize advisor-client matching for best fit and conversion.
- Experience in the implementation and onboarding of new CRM
4. Partner for Growth
- Drive AUM growth through improved advisor productivity and retention.
- Coach advisors on deepening client relationships and presenting Lumida’s full suite of solutions.
- Champion the adoption of technology and data tools to scale personalized advice delivery.
5. Client Communication & Education
- Oversee the development and dissemination of client communications regarding investment performance.
- Manage third-party billing processes and ensure accuracy and transparency.
- Establish and implement a comprehensive education framework for clients covering tax, health, and longevity planning.
Key Performance Indicators
- AUM growth across supervised advisor teams
- Client retention and satisfaction
- Advisor compliance health and reduction of operational errors
- Speed and quality of advisor onboarding and enablement
Qualifications
- 7–10 years in client service or advisor management at a leading RIA (e.g., Fisher Investments, Edelman Financial Engines, Creative Planning, or equivalent)
- Proven success supervising, coaching, and developing Investment Advisors
- Deep understanding of RIA operations, compliance, and workflows
- Required: Series 65 license; CFP or Series 7 a plus
- Strong command of technology (CRM systems, DocuSign, digital workflows)
- Exceptional communication, leadership presence, and integrity
Compensation
- Competitive base salary performance bonus tied to AUM growth
- Long-term specialist management role with growth opportunity
Our Culture
We believe in intellectual honesty, craftsmanship, and continuous improvement. We reward initiative, rigor, and the ability to elevate others.