Clinical Success Manager

Your Future is our Future At Lumeris, we believe that our greatest achievements are made possible by the talent and commitment of our team members. That's why we are actively seeking talented and collaborative individuals who are passionate about making a difference in the healthcare industry. Join us today as we strive to create a system of care that every doctor wants for their own family and become part of a community that values its people and empowers you to make an impact. Position: Clinical Success Manager Position Summary: The Clinical Success Manager is a critical member of our customer success team, responsible for ensuring physicians and care teams successfully adopt and integrate our AI-driven healthcare solutions into their clinical workflows. This role serves as the trusted clinical voice within the account team, bridging the gap between technology and frontline practice. You’ll work directly with physicians, nurses, and clinical leaders at large health systems to build trust, demonstrate clinical value, and drive adoption. Internally, you’ll partner with Customer Success Managers, Account Executives, Product, and Implementation teams to ensure client needs are heard and translated into product improvements. Job Description: Key Responsibilities Clinical Adoption & Training Serve as the clinical point of contact for physicians and care teams. Design and deliver training for clinicians on the use of our AI solution. Establish physician champions and peer-to-peer influence strategies. Workflow Integration Partner with clients to embed the solution into daily practice workflows. Identify barriers to adoption and co-create solutions with clinical and operations leaders. Translate frontline clinician feedback into actionable insights for internal teams. Relationship Management Build trusted relationships with physicians, practice managers, and CMOs. Partner closely with the Customer Success Manager to drive account health. Support Account Executives during renewals and expansions with clinical validation. Value Demonstration Track and report clinical adoption metrics (e.g., usage rates, physician satisfaction, efficiency gains). Present outcomes and success stories to client stakeholders. Contribute to client weekly meetings and QBRs (Quarterly Business Reviews) with clinical insights. Internal Collaboration Provide product feedback to influence roadmap and ensure clinical relevance. Partner with Implementation and Integration teams to align workflows at go-live. Serve as clinical subject matter expert in cross-functional initiatives. Qualifications Clinical background required: RN, NP, PA, PharmD, or MD (active or retired license). 3–5 years of experience in clinical practice; additional digital health, health IT, or consulting experience preferred. Strong understanding of primary care workflows and value-based care models. Excellent communication and relationship-building skills with physicians and care teams. Comfort with technology adoption and change management in healthcare settings. Ability to be onsite 50% at client sites. Working Conditions While performing the duties of this job, the employee works in normal office working conditions. Pay Transparency: Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements. The hiring range for this position is: $98,400.00-$132,225.00 Benefits of working at Lumeris Medical, Vision and Dental Plans Tax-Advantage Savings Accounts (FSA & HSA) Life Insurance and Disability Insurance Paid Time Off (PTO, Sick Time, Paid Leave, Volunteer & Wellness Days) Employee Assistance Program 401k with company match Employee Resource Groups Employee Discount Program Learning and Development Opportunities And much more... Be part of a team that is changing healthcare! Member Facing Position: No- Not Member or Patient Facing Position Location: Louisiana Time Type: Full time Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment. Disclaimer: The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential job duties and responsibilities. Lumeris is an EEO/AA employer M/F/V/D. Join Our Growing Team! Lumeris is bringing common sense back to the business of healthcare by empowering value-based care. We create the partnerships and perspectives that are making healthcare safer, more affordable and more personalized for providers, patients and payers alike. We were founded on the belief that it should be easier to provide the right care, at the right time, at the right cost. Our model is bringing that belief to life, improving outcomes and empowering financial sustainability along the way. Why Join Lumeris? At Lumeris, you will be part of team that is focused on solving the nation’s healthcare problem, and you will be able to contribute to our purpose. Our environment is fast-paced, change-oriented and focused on growth and employee engagement. At Lumeris, we know that talent is best utilized when given the opportunity to succeed. That is why we have removed the boundaries that inhibit success and focus on fostering an environment that allows employees to utilize their talents.