What are the responsibilities and job description for the Sales Enablement & CRM Manager position at Lumens?
Reporting to: Director of Sales Operations
The Opportunity:
Lumens is a leader in luxury home furnishings, lighting, and décor, serving the residential, trade, and contract design sectors. We are looking for a process-oriented Sales Enablement Specialist in our Sales Operations team to support the continued growth and effectiveness of our sales organization, with a focus on Trade and Contract business.
This role will play a key part in the ongoing optimization and management of our CRM platform, HubSpot, while also helping build and support the training, onboarding, and sales process infrastructure needed to scale a growing sales team.
The ideal candidate is highly organized, comfortable working cross-functionally, and enjoys improving systems, processes, and user experience. This is not a software development role, but rather an operational role focused on helping the sales organization work more effectively through strong systems management, documentation, training, and process support.
This position reports to the Director of Sales Operations and will work closely with Sales Leadership, Product, and Development teams.
Compensation:
- $85,000 - $100,000
What You’ll Do
CRM Operations & Optimization
- Support the implementation, ongoing optimization, and day-to-day administration of HubSpot CRM
- Maintain dashboards, reports, workflows, and user-facing CRM configurations
- Assist with field management, page layouts, process updates, and overall system organization
- Partner with Product and Development teams on CRM-related enhancements and integrations
- Drive CRM adoption and consistent usage across the sales organization
- Maintain data quality and support territory/account management processes
- Identify opportunities to improve workflows, visibility, and operational efficiency
Sales Enablement & Training Support
- Maintain exceptional hospitality standards that reflect the Lumens brand and client experience.
- Ensure the Gallery remains visually polished, organized, and presentation-ready at all times.
- Support appointment coordination and help create seamless experiences for client meetings and consultations.
- Assist with Gallery events, designer programming, brand activations, and community engagement initiatives.
- Support visual merchandising updates, sample organization, and showroom presentation standards.
- Coordinate light operational responsibilities that contribute to the overall client and team experience within the Gallery.
What You’ll Bring
- Experience working within a CRM platform (HubSpot Required)
- 2–5 years of experience in Sales Operations, CRM Administration, Sales Enablement, or a related operational role
- Strong organizational and project management skills
- Comfortable working across multiple teams and managing competing priorities
- Strong written and verbal communication skills
- Process-minded with strong attention to detail
- Comfortable operating in a growing and evolving environment
- Experience creating documentation, SOPs, or training materials
What Success Looks Like
- Sales teams are effectively utilizing CRM tools and processes
- Reporting and dashboards provide reliable operational visibility
- Onboarding and training processes are standardized and scalable
- Sales workflows are clearly documented and consistently followed
- Operational friction is reduced as the organization grows
Why Join Lumens?
As North America’s premier destination for design aficionados, architects, interior designers, and contract professionals, Lumens offers a curated assortment of modern lighting, furniture, and décor from more than 400 global design brands. Our mission is to inspire and connect the world with good design through exceptional products, expertise, and service.
Since 2021, Lumens has been part of Flos B&B Italia Group, a global leader in luxury furnishings and lighting united by the purpose: We design for a beautiful life.
Commitments
People are at the heart of our business. We strive for an empowering and positive culture and working environment for our people. Therefore, creating a strong, diverse and inclusive team is essential for Lumens. For us, your expertise and motivation matter most.
Location:
- Sacramento, CA / Remote for right candidate
Benefits:
- Comprehensive health benefits
- 401k with company match
- 3 weeks of annual paid time off
Salary : $85,000 - $100,000