POS Support Engineer (Windows / Retail Devices)

Company Description

Lumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, and Enterprise Transformation.

Role: POS Support Engineer (Windows / Retail Devices)

Location: Philadelphia, PA -19104 (Onsite - 5 days in a Week)

Job Type: Contract

Job Summary:

We are seeking a hands-on POS Support Engineer to support, deploy, and maintain Windows-based Point-of-Sale (POS) systems in a retail environment. The ideal candidate will have strong experience with Windows 10/11, POS hardware, device imaging, and ITSM tools, along with excellent troubleshooting and communication skills.

Key Responsibilities

• Provide end-to-end support for Windows-based POS systems and peripherals.
• Install, image, configure, and deploy POS devices across locations.
• Troubleshoot hardware, OS, and connectivity issues (break-fix support).
• Support device rollouts, upgrades, and refresh initiatives.
• Manage and maintain POS hardware inventory and asset records.
• Work with peripherals such as barcode scanners, receipt printers, and payment terminals.
• Log, track, and resolve incidents using ServiceNow or similar ITSM tools.
• Follow ITIL processes including incident, change, and problem management.
• Collaborate with cross-functional IT teams to ensure system stability and uptime.
• Document technical procedures, troubleshooting steps, and resolutions.
  
  

Required Skills & Experience

• Proven experience supporting POS (Point-of-Sale) systems.
• Strong knowledge of Windows 10 and Windows 11.
• Hands-on experience with device imaging, configuration, and deployment.
• Experience with POS hardware such as HP Engage Go, Ingenico, or similar.
• Solid understanding of hardware troubleshooting and break-fix support.
• Experience using ServiceNow or other ITSM platforms.
• Working knowledge of ITIL framework.
• Strong verbal and written communication skills.
  
  

Preferred Qualifications

• Experience in retail or store technology environments.
• Familiarity with SCCM, MDT, or other deployment tools.
• Exposure to large-scale device rollout projects.
  
  

Lumen Solutions Group Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.