Sr. Systems Support Engineer

Responsibilities:

• Serve as the go-to escalation point for advanced service requests.
• Support and optimize Azure, Microsoft 365, networking, virtualization, and backup platforms.
• Troubleshoot diverse issues from firewall and Active Directory hiccups to cloud migrations and recovery scenarios.
• Guide infrastructure upgrades, security improvements, and compliance initiatives (HIPAA, CMMC, PCI).
• Mentor junior team members while keeping documentation and SOPs sharp and up-to-date.
• Deliver remote and onsite support while upholding best practices in security and performance.

What We’re Looking For:

• 6 years of IT experience in a Support Engineer capacity
• Expertise in Azure, Intune, Autopilot, Windows Server/AD, and virtualization platforms.
• Strong networking knowledge (switches, VLANs, VPNs, wireless).
• Hands-on experience with ticketing systems (ConnectWise, ServiceNow, Autotask, etc.).
• Current or past certifications in Microsoft Azure Administrator (AZ-104) or MCSE