What are the responsibilities and job description for the Sr. Systems Support Engineer position at Lumen Resources?
Responsibilities:
- Serve as the go-to escalation point for advanced service requests.
- Support and optimize Azure, Microsoft 365, networking, virtualization, and backup platforms.
- Troubleshoot diverse issues from firewall and Active Directory hiccups to cloud migrations and recovery scenarios.
- Guide infrastructure upgrades, security improvements, and compliance initiatives (HIPAA, CMMC, PCI).
- Mentor junior team members while keeping documentation and SOPs sharp and up-to-date.
- Deliver remote and onsite support while upholding best practices in security and performance.
What We’re Looking For:
- 6 years of IT experience in a Support Engineer capacity
- Expertise in Azure, Intune, Autopilot, Windows Server/AD, and virtualization platforms.
- Strong networking knowledge (switches, VLANs, VPNs, wireless).
- Hands-on experience with ticketing systems (ConnectWise, ServiceNow, Autotask, etc.).
- Current or past certifications in Microsoft Azure Administrator (AZ-104) or MCSE