What are the responsibilities and job description for the Operations Support Specialist position at Lumen Pediatric Therapy LLC?
This is a flexible, cross-functional role supporting patient access, intake, insurance and revenue cycle processes, documentation, and general operations. You’ll work across multiple teams to help families get started with services smoothly and ensure internal workflows stay organized and efficient.
Details:
Full-time | Starting at $20/hour | Reports to Revenue Cycle Manager
Healthcare admin, intake, billing, insurance, or operations experience preferred.
What you’ll support:
-Patient intake and onboarding, including collecting and reviewing required documentation
-Insurance verification, eligibility checks, and authorization tracking
-Communication with families regarding scheduling readiness, insurance, and payment information
-Revenue cycle tasks such as documentation follow-up, claim readiness, and issue escalation
-Maintaining accurate records across systems and supporting compliance requirements
-Tracking HR and compliance requirements for therapists and support staff, including onboarding, training, credentials, and expirables
-General administrative and operational support to keep day-to-day workflows running smoothly
What we’re looking for:
Someone who is organized, detail-oriented, adaptable, and comfortable managing multiple responsibilities in a fast-paced pediatric therapy environment. Strong communication skills and the ability to follow through on tasks are key.
Ideal for candidates with experience in healthcare administration, patient access, billing, scheduling, or insurance processes who enjoy supporting multiple functions and solving problems behind the scenes.
Our Benefits
- Medical, dental, and vision insurance for you and your family
- Retirement savings plan (401k with 3% match)
- 22 days off in your first year through PTO and company holidays
- Supportive and collaborative team environment
- Monthly, quarterly, and annual employee recognition programs