What are the responsibilities and job description for the Quality Support Specialist position at Lumbermen's?
WHO WE ARE:
Headquartered in Grand Rapids, Michigan since 1955, Lumbermen's operates in Michigan, Ohio, Indiana, Kentucky, and Minnesota. A leading distributor and manufacturer, we are driven by our mission to enrich lives by intentionally caring for all who experience us. We are employee owned and relationship powered.
WHAT YOU WILL BE DOING:
The Quality Support Specialist will be responsible for helping in the development and implementation of quality systems, driving the culture of continuous improvement and supporting the day-to-day quality initiatives of the production teams in the Door division. This position would offer the opportunity to support a growing area of our company and directly impact relationships with customers. Day-to-day responsibilities include:
- Assist in updating Standard Operating Procedures (SOPs) and work instructions. Work with production
teams to identify and resolve quality issues. - Support continuous improvement projects to reduce defects and waste.
- Assist in investigating and resolving customer complaints related to product quality.
- Work with suppliers to ensure raw materials meet required standards.
- Conduct quality checks on raw materials, in-process doors, and finished products.
- Maintain inspection records and prepare quality reports
- Supports ensure all quality control procedures are followed on the shop floor.
- Perform visual and dimensional checks using measuring tools (calipers, tape measures, gauges, etc.).
At Lumbermen's, our business is built on relationships. It's crucial that the person selected to fill this role is a safety-minded team player who gets energy from contributing to collaborative success.
REQUIRED EDUCATION/EXPERIENCE
- High School diploma/GED required
- Certification or Associates Degree is a plus
- Fluent in Microsoft office, advanced excel skill is a plus
- Experience and demonstrated proficiency using various manufacturing instruments (calipers, pin gauges, etc.) for measurements.
REQUIRED SKILLS
- Able to multi-task
- Proficient in English, excellent verbal and written communication skills
- Strong attention to quality details
- Able to accurately complete paperwork and/or data entry
- Displays a positive "can do" attitude.
- Able to read and interpret shop drawings and job folder detail
- Able to effectively work and communicate with fellow employee owners
- Self-directed, self-motivated, detail-oriented, and customer service-focused
- Dependable and reliable
- Demonstrates desire to "do things right the first time"
- Openness and desire to learn new skills
- Able to work safely and efficiently at all times
- Able to work neatly and maintain a clean and safe work area
WHAT WE OFFER:
Lumbermen's exists to enrich the lives of people by intentionally caring for all who experience us. You will experience a different kind of work environment and "family" here and help live out the Lumbermen's promises of committing to those who count on us, doing what's right, exercising sound business practices and earning consideration. Other benefits include:
- A collaborative and supportive work environment
- ESOP (Employee Stock Ownership Plan) – generous company-funded retirement
- Medical, dental, vision, and life insurance
- Flexible spending/health savings account
- 401(k)
- The SOURCE – free and confidential support resources for our team
- Ulliance Life Advisor EAP
- Clothing allowance (for applicable roles)
- Paid time off
- Paid holidays
- Training and development
- Advancement opportunities
Lumbermen's is proud to be a drug and alcohol-free workplace. In addition, Lumbermen's will not discriminate against any employee or candidate because of race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or protected veteran status. We participate in E-Verify.
