What are the responsibilities and job description for the Paint Department Customer Service position at Lumber Contacts, Inc?
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DESCRIPTION: Responsible for receiving payment from customers for merchandise or service; growing sales by servicing customers, answering telephone inquiries, keeping displays and store well maintained, clean, organized and safe
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Responsible for consulting with and mixing paint for customers
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Assisting with checking in, organizing inbound shipments of merchandise
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Waiting on customers
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Keeping inventory counts accurate for the department
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Provides customers with information on additional items related to purchases made
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Provides the highest level possible of service to all customers
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Maintains up-to-date knowledge of the products sold, product usage, product prices and new products on the market
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Operates cash register, including but not limited to taking payments on charge accounts and selling gift cards
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May counts cash drawer at either opening and/or closing of the day
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Interacts in a positive, pleasant and prompt manner with customers in person and on the telephone
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Assists with questions regarding merchandise, location of merchandise in store, pricing and promotions
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Refers store credit applications and bad checks to Credit Department
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Attends and participates in all company-sponsored and vendor training programs as required
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Promotes team concept and motivates fellow staff with a positive attitude at all times
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Promotes company events and promotions to customers
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Moving or stocking of items with use of forklift (after meeting of requirements and proper training)
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Engage with outside sales paint staff in support of the paint operations and customer service
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Engaging prospective professional painters and coordinating retention efforts with outside paint sales
Requirements
Must have paint sales experience, Ben Moore knowledge a plus!
Salary : $1 - $2