Overnight front desk supervisor

Job Overview

Join our dynamic hospitality team at a beautiful beach resort as an Overnight Front Desk Supervisor, where you will lead the night shift operations with energy and enthusiasm! In this pivotal role, you will oversee guest check-ins and check-outs, manage reservations, and ensure exceptional customer service during overnight hours. Your leadership will keep the front desk running smoothly, uphold hotel standards, and create a welcoming environment for all guests. If you thrive in a fast-paced setting, possess excellent communication skills, and have a passion for hospitality management, this is your opportunity to shine!

Responsibilities

• Supervise overnight front desk operations, ensuring seamless guest check-in and check-out experiences
• Manage guest inquiries, complaints, and special requests with professionalism and a positive attitude
• Coordinate with housekeeping and maintenance teams to address guest needs promptly
• Utilize property management systems (PMS) such as Cloudbeds to update reservations, guest profiles, and billing information
• Enforce hotel policies and emergency procedures to ensure guest safety and security throughout the night
• Train and mentor front desk staff on phone etiquette, customer service standards, and hotel protocols
• Maintain detailed shift reports, incident logs, and communication records for accountability

Requirements

• Proven experience in hospitality management or front desk supervision within a hotel or resort environment
• Strong knowledge of hotel management systems (preferably Cloudbeds) and property management systems (PMS)
• Excellent customer service skills with a focus on problem-solving and guest relations
• Bilingual or multilingual abilities are highly desirable to serve diverse clientele effectively
• Familiarity with hotel emergency procedures and night audit processes is preferred
• Exceptional phone communication skills with professional phone etiquette
• Ability to work overnight shifts consistently in a fast-paced environment
• Previous experience in resort settings or with hospitality reservation systems is advantageous

Embark on a rewarding journey where your leadership elevates guest experiences around the clock! We are committed to fostering an inclusive environment that values energetic professionals dedicated to delivering top-tier hospitality. Join us to make every night memorable for our guests!

Pay: From $20.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20