What are the responsibilities and job description for the Enterprise Customer Success Manager position at LumApps?
LumApps is now more than just an Employee Experience Platform — it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above all their employees.
Our platform is a proven leader in this dynamic market with a truly unique vision and product. It has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. LumApps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave, and regularly selected for the French Tech Next40/120 program.
✨ In 2025, LumApps strengthened its leadership position by partnering with Beekeeper, a pioneer in frontline employee experience solutions. This strategic collaboration expands our reach and impact across all types of workers — from HQ to the frontline.
Our mission: To make people feel that they belong and have a purpose.
To create an environment where all employees are engaged and work together towards the same goal. Over 700 leading companies trust our solution to:
🎯 Improve the productivity of their teams with our AI-powered Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites,
🎯 Transform employees into real ambassadors of their company,
🎯 Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips,
🎯 Help companies reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences.
With a team of over 600 Lumies spread across 11 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo, Zurich, Krakow), we support large enterprises all around the world. Over the past year, we have been driving an ambitious phase in our journey under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the clear leader in our market and shine worldwide in our industry. We are looking for individuals who are excited to actively participate in this transformation.
If these core values sound like you: "be bold, do amazing things", "say what you mean, do what you say", "one team, same mission", "always be evolving": apply now!
Team
LumApps is looking for a Senior Customer Success Manager to join our Austin team. The Customer Success Team is responsible for increasing the adoption and expansion of LumApps within our customer organizations. Our team works closely with customers to coordinate, communicate, and prioritize efforts, ensuring a successful journey with our solution and sharing best practices throughout the company.
Missions
We’re proud to offer a work environment where people feel supported, valued, and empowered. Here’s a peek at what we offer:
🛡️ Life Insurance (UNUM) – Optional, fully covered by us (100%)
🏥 Health Insurance (VITALITY) – Optional, also 100% employer-paid
💰 Pension Plan – We contribute 4% of your base salary overtime
👶 Family-Friendly Policy – Inclusive maternity & paternity leave
🎉Team Celebrations & Seasonal Events – Because culture matters
💻 Equipment of Your Choice – Set up your workspace your way
We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.
Our platform is a proven leader in this dynamic market with a truly unique vision and product. It has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. LumApps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave, and regularly selected for the French Tech Next40/120 program.
✨ In 2025, LumApps strengthened its leadership position by partnering with Beekeeper, a pioneer in frontline employee experience solutions. This strategic collaboration expands our reach and impact across all types of workers — from HQ to the frontline.
Our mission: To make people feel that they belong and have a purpose.
To create an environment where all employees are engaged and work together towards the same goal. Over 700 leading companies trust our solution to:
🎯 Improve the productivity of their teams with our AI-powered Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites,
🎯 Transform employees into real ambassadors of their company,
🎯 Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips,
🎯 Help companies reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences.
With a team of over 600 Lumies spread across 11 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo, Zurich, Krakow), we support large enterprises all around the world. Over the past year, we have been driving an ambitious phase in our journey under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the clear leader in our market and shine worldwide in our industry. We are looking for individuals who are excited to actively participate in this transformation.
If these core values sound like you: "be bold, do amazing things", "say what you mean, do what you say", "one team, same mission", "always be evolving": apply now!
Team
LumApps is looking for a Senior Customer Success Manager to join our Austin team. The Customer Success Team is responsible for increasing the adoption and expansion of LumApps within our customer organizations. Our team works closely with customers to coordinate, communicate, and prioritize efforts, ensuring a successful journey with our solution and sharing best practices throughout the company.
Missions
- Manage a customer portfolio of LumApps Enterprise Customers.
- Work with key customer stakeholders to map LumApps solutions to their strategic business objectives.
- Create, maintain and reinforce a trustful relationship with existing customers
- Grow existing usage of LumApps’ solution by developing a strategic account plan for adoption and growth.
- Collaborate with Professional Services, Sales, and Product Management to deliver the appropriate experience for LumApps’ customers.
- Proactively set customer goals in using LumApps and help manage expectations along the journey
- 5 Years of Enterprise Customer Success Manager experience
- Prior SaaS and B2B Experience
- Understanding sales cycles to identify upsell and cross-sell opportunities.
- Communicate proactively with customers and with internal teams
- Manage reliable reporting on activities and revenue.
- Time management : right message at the right time
- Motivation to make our customers successful in the usage of our solution to build success-driven growth
- Share cultural values of the company
- A high level of autonomy in a fast growing environment
- Preferred: Experience with Employee Experience, Intranet / Digital Workplace tools (e.g. Jive, Unily, Sharepoint, Beezy, Igloo,Interact, Simpplr, etc.)
We’re proud to offer a work environment where people feel supported, valued, and empowered. Here’s a peek at what we offer:
🛡️ Life Insurance (UNUM) – Optional, fully covered by us (100%)
🏥 Health Insurance (VITALITY) – Optional, also 100% employer-paid
💰 Pension Plan – We contribute 4% of your base salary overtime
👶 Family-Friendly Policy – Inclusive maternity & paternity leave
🎉Team Celebrations & Seasonal Events – Because culture matters
💻 Equipment of Your Choice – Set up your workspace your way
We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.