What are the responsibilities and job description for the Returns Lead position at Lulus.com?
Lead with efficiency and excellence! Join Lulus as a Returns Lead and help drive seamless operations while supporting your team’s success.
Lulus Vision
At Lulus, our team is committed to offering the best possible service to our customers throughout the world. Our fun and casual work environment focus on innovation and teamwork at all levels of the organization. We are always on the lookout for talented and dedicated people to join the Lulus team as we continue to build our community!
Our Commitment
Lulus is proud to be an equal opportunity employer and strives to create an organizational climate that fosters diversity, equity, inclusion, and belonging so that all of our team members can show up as their authentic selves and thrive. We are committed to increasing the representation of marginalized people across our team through hiring practices that value lived experience and unique perspectives. Our work environment embraces creative expression, collaboration, and connection without the expectation of assimilation.
As part of the Returns leadership team, the Returns Lead will be responsible for ensuring that workflow operates smoothly and that the Returns Department staff can work continuously and efficiently. The Returns Lead is expected to exemplify Lulus' core values while managing the opening and folding/inventory workflow, keeping employees on task, and answering routine questions. A key part of the Returns Lead role is consistently communicating shift metrics and achievements, as well as any issues or errors that occurred during the shift to the department and DC leadership. The Returns Lead will also be the acting supervisor when the department manager or supervisor is not available.
What You'll Do
Responsible for determining day-to-day tasks, making sure openers are returning, quality checking, and folding items correctly
Responsible for verifying that all openers are accomplishing and maintaining their daily standard
Ensure all team members are trained following current SOPs and that all SOPs are updated as instructed
Problem Orders: Use critical thinking skills to resolve all problem orders on shift while working cross-functionally with the Customer Service team
Analyze staffing on shift and make recommendations to the manager if headcount is inadequate for work volume
Maintain a consistent presence and accessibility on the warehouse floor every scheduled day
Other warehouse duties as assigned
Additional Primary Responsibilities:
RTS(Return to Sender)- figuring out why the order came back to us through various resources and determining whether to reship or restock the items
Various reports in Google Docs tracking daily totals, Temp hours, order discrepancies, employee mistakes tracking, and productivity
What You'll Need
High School Diploma or GED required
1 yrs. experience in a supervisory role over a team
Prior experience working in a warehouse environment desired
Knowledge of Excel and Google Suite
Excellent attention to detail
Must be able to adapt quickly and cooperatively to change and be willing to jump in to help return staff as needed
Demonstrate cooperative behavior with colleagues, supervisors, and managers at all times
Work well under pressure. Meet multiple, and sometimes competing deadlines
Excellent attendance and reliability
Work Environment
Duties are performed both inside and outside in varying temperatures including heat, cold, and sometimes wet or humid conditions. Exposure to high background noise is probable.
Physical Requirements for Performing Essential Duties
Sitting/Standing/Walking: Approximately 95% of the time is spent in varying work areas where standing and walking are required. 5% of time spent in an office environment
Speaking/Hearing: Ability to effectively communicate and coordinate with co-workers and subordinates
Vision: Ability to visualize items around the work area, able assess weights, and judge distances and heights. Good eye-hand/foot coordination
Lifting/Carrying: Ability to lift/carry 50 lbs by hand
Stooping/Kneeling: Ability to stoop and/or kneel to access locations as needed
What You’ll Love About Us:
Great Company Culture - Where you can be your true authentic self!
Wage Progression Plan
Medical, Dental, and Vision benefits
Voluntary Life & AD&D Insurance, Critical Illness, Short-Term Disability
Prepare for the future - 401(k) with company matching
Employee Stock Purchase Plan (ESPP)
Wardrobe Perks - 30% employee discount!
Recognition of employee birthdays and work anniversaries!
Work that stays at work - Genuine work/life balance
Rest and Relaxation - Generous Paid Vacation and Sick Time, and Paid Company Holidays
Paid Parental Leave
We’re ready to meet you! Come help us achieve our ambitious goals!
At Lulus, we believe our people are our greatest asset and we seek to structure competitive compensation offers to ensure that we are able to attract and retain the best talent. Our job postings include an annual base salary range for the role. The stated base salary range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. Base salary is part of a total compensation package, which, depending on the position, may also include an annual bonus and other benefit programs.
