Operations Manager in Training

Lug Away Junk Removal & Demolition
Natick, Massachusetts

Base Pay: $30 to $36 per hour, based on experience and demonstrated leadership ability
Full time | In person | Field and operations leadership

Build a Management Career, Not Just a Resume

Lug Away Junk Removal & Demolition is hiring a hands-on leader who wants meaningful responsibility, structured management training, and the opportunity to grow with a successful local company.

This is not a desk-only management position.

You will work alongside the team, learn every part of our operation, develop employees, solve problems in real time, and help ensure each day runs safely, efficiently, and professionally. The right candidate will be trained to confidently oversee daily operations when the Operations Manager is unavailable.

We are looking for someone who already has leadership experience but is still hungry to learn, improve, and earn greater responsibility.

What You’ll Be Responsible ForTeam Leadership and Development

• Lead from the front on junk removal, cleanout, and light demolition projects
• Coach team members on productivity, professionalism, safety, and customer service
• Help train new employees and develop future crew leaders
• Set clear expectations and hold team members accountable
• Recognize strong performance and address problems directly
• Help create a positive, disciplined, and results-driven workplace

Daily Operations

• Support the Operations Manager in coordinating crews, trucks, schedules, and job assignments
• Review job details and help teams prepare for the day
• Monitor job progress, labor efficiency, disposal costs, and schedule changes
• Make sound operational decisions when plans need to be adjusted
• Ensure company procedures and quality standards are followed
• Help keep trucks, equipment, supplies, and facilities organized and ready
• Step in to oversee daily operations when the Operations Manager is off duty

Customer Experience

• Ensure every customer receives professional, respectful, and reliable service
• Help resolve customer concerns calmly and appropriately
• Confirm crews communicate clearly, protect the customer’s property, and leave each job clean
• Represent Lug Away professionally at job sites and throughout the community

What Success Looks Like

Successful leaders at Lug Away:

• Take ownership instead of waiting to be told what to do
• Make decisions based on what is best for the team, the customer, and the company
• Communicate clearly and follow through
• Hold high standards without creating unnecessary conflict
• Balance urgency with good judgment
• Develop people instead of simply directing them
• Stay composed when schedules change or problems arise
• Look for ways to improve the operation every week

Who We’re Looking For

You may be a strong fit if you:

• Have at least one year of management, supervisory, military leadership, or team-lead experience
• Have experience leading employees in a fast-paced service, construction, logistics, moving, landscaping, warehouse, or field-service environment
• Are comfortable giving feedback and holding people accountable
• Are organized, dependable, and capable of managing multiple priorities
• Enjoy developing employees and helping others succeed
• Are coachable and open to structured leadership training
• Bring solutions instead of excuses
• Are willing to earn trust through your actions
• Can work effectively in both the field and an operational leadership role
• Want to build a long-term career with a growing local company

Physical and Scheduling Requirements

Because our leaders must understand and support the work their teams perform, this position includes regular fieldwork.

You must be able to:

• Safely lift and carry items weighing up to 90 pounds, with assistance when appropriate
• Work indoors and outdoors in varying weather conditions
• Perform physically demanding work throughout the day
• Commute reliably to Natick, Massachusetts
• Work a flexible full-time schedule based on operational needs

Training and Career Growth

You will complete a structured 12-week management training program that includes:

• Hands-on operational training
• Leadership and management development
• Skill sign-offs and performance evaluations
• Assigned leadership books and discussions
• Coaching from experienced company leaders
• Training in scheduling, team development, customer service, safety, and operational decision-making

Training does not end after onboarding. Lug Away provides continued management development for employees who demonstrate accountability, sound judgment, and the ability to lead others.

This role is designed to prepare the right person for increasing responsibility within the company.

Compensation and Benefits

• Base pay of $30 to $36 per hour, based on experience and qualifications
• Employees at this rank typically earn an adjusted hourly rate of approximately $35 - $45 per hour after daily bonuses and tips
• Performance bonuses
• Customer tips
• Medical insurance
• Fitness-incentivized HSA program
• Dental insurance
• Vision insurance
• 401(k) with company matching
• Two weeks of paid time off
• Structured leadership and management training
• $300 hiring bonus for eligible veterans
• Opportunities for increased responsibility, compensation, and career advancement

Why Lug Away?

Since 2017, Lug Away has built a strong reputation throughout Greater Boston and MetroWest by delivering professional service and developing dependable leaders.

We believe employees perform best when expectations are clear, communication is direct, and strong performance is recognized. We promote from within whenever possible and invest heavily in employees who demonstrate discipline, humility, initiative, and leadership potential.

This is an opportunity to help run a growing local business, not simply supervise a crew.

Apply Today

Apply with your resume and tell us why your previous leadership experience would make you successful in a hands-on operations role.

Candidates should be prepared to discuss specific examples of:

• Employees they have trained or developed
• Operational problems they have solved
• Standards they have enforced
• Difficult feedback they have delivered
• Results they have helped a team achieve

Job Type: Full-time
Base Pay: $30 to $36 per hour
Adjusted Hourly Earnings: Approximately $35 to $45 per hour after eligible tips and performance bonuses
Work Location: In person
Location: Natick, MA 01760
Required Experience: At least one year of management, supervisory, or team-leadership experience. At least one year of home service experience.

Pay: $30.00 - $36.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Paid training
• Referral program

Application Question(s):

• Tell us why your previous leadership experience would make you successful in a hands-on operations role.

Experience:

• management, supervisory, or team-leadership: 1 year (Required)
• home service: 1 year (Required)

Work Location: In person

Salary : $30 - $36