What are the responsibilities and job description for the Station Service Coordinator On-site position at Lufthansa?
Do you thrive in coordinating people, processes, and flights? Turn your skills into impact!
Apply now and be at the heart of operations!
Tasks
Your main tasks include, among others:
To excel in this role, you will need a combination of the following qualifications:
Apply now and be at the heart of operations!
Tasks
Your main tasks include, among others:
- Coordinate passenger services for LH & partner airlines, incl. flight prep, check-in supervision & irregularities (rebooking, vouchers, hotels)
- Ensure compliance with procedures across all handling phases (boarding, catering, cleaning, punctuality)
- Supervise handling staff (LH/OAL) and manage daily duty roster & staffing assignments
- Handle overbooking processes (VDB/DBC) and support during irregular operations
- Oversee customer handling standards (e.g. premium services, EU261 compliance)
- Monitor KPIs (waiting times, stats accuracy, catering efficiency) and report issues
- Act as main contact for passenger issues and support operational improvements
- Perform other tasks and/or projects, as assigned
- Family Policy
- Life Insurance
- Flex Holidays
- up to 60 Sick Days
- Healthcare
- Employee Assistance Program
- Short Disability
- Education
- Long Disability
- Commuter Benefits
- Flight privileges
- 15-20 Vacation Days
- 401k plan
To excel in this role, you will need a combination of the following qualifications:
- High school diploma/GED required; college/vocational training or bachelor’s degree desirable
- Minimum 2 years airline experience in flight handling, passenger service or operations
- Fluency in English required; German/other languages desirable
- Strong airline knowledge (LH experience a plus); completion of LH passenger service training preferred
- Proficient in MS Office and standard airline systems
- Excellent communication, customer service and interpersonal skills
- Strong problem-solving, reasoning and quality focus
- High reliability, professionalism, teamwork and accountability
- Ability to work under pressure in a fast-paced environment
- Willingness to travel
- Must possess a legal work permit in the U.S.
- Must be willing to work shifts
- CV/Resume required
- Company will not provide relocation assistance