What are the responsibilities and job description for the Customer Support Engineer Onsite position at Lufthansa Technik?
Define the scope, elevate service standards, and create meaningful solutions that drive customer success
Join us and be the driving force behind exceptional service! Take charge of your impact!
Tasks
Your main tasks include, among others:
The ideal Customer Support Engineer must fulfill the following requirements:
Join us and be the driving force behind exceptional service! Take charge of your impact!
Tasks
Your main tasks include, among others:
- Technical advice for customer service
- Determine new requirements when creating work-scopes for customers and arrange for workshop compliant working documents
- Monitoring and assessing the operating behavior and results (technical and operational) of engines, modules, components and individual parts
- Cooperation with external departments such as flight operations, aircraft maintenance/overhaul, manufacturers, other airlines and customers in a supportive capacity
- Act as the central contact point for the individual production support units (PU) of an engine model and perform technical coordination
- Tracking and investigating complaints and faults and authorizing appropriate remedial action, including limit extensions
- All other duties as assigned or required
- Healthcare
- up to 60 Sick Days
- Short Disability
- 15-20 Vacation Days
- Commuter Benefits
- Education
- Long Disability
- Flight privileges
- Employee Assistance Program
- Flex Holidays
- Family Policy
- Life Insurance
- 401k plan
The ideal Customer Support Engineer must fulfill the following requirements:
- High school diploma/GED required
- Bachelor’s degree in engineering, preferably in the field of aircraft or engine construction required
- 3-5 years of experience engineering on commercial aircraft engine types desirable
- Fluency in English required
- MS Office as user
- Excellent business sense
- Excellent cost consciousness
- Excellent detail oriented
- Excellent innovation
- Excellent communication skills
- Excellent problem solving
- Excellent productivity driven
- Excellent safety and security
- Excellent customer service
- Excellent commitment
- Excellent teamwork
- Assessment screening
- Willingness to travel
- Shift work / overtime
- Manage high stress levels
- Must possess a legal work permit in the U.S.
- CV/Resume required
- Company may provide relocation assistance