What are the responsibilities and job description for the Customer Service Support, MRO Hybrid Model (remotely & on-site) position at Lufthansa Technik Component Services?
Keep customers connected and operations moving!
From cost estimates and invoicing to claims, shipments, and order management, you’ll play a key role in delivering seamless aircraft component support.
Make a difference every day and take your career to new heights with us! Apply now!
Tasks
Your tasks as Customer Service Support, MRO may include, among others:
To be successful in this role, you will need to have a combination of the below requirements:
From cost estimates and invoicing to claims, shipments, and order management, you’ll play a key role in delivering seamless aircraft component support.
Make a difference every day and take your career to new heights with us! Apply now!
Tasks
Your tasks as Customer Service Support, MRO may include, among others:
- Handle all process related customer inquiries, internal and external, being the interface within LHT, the accounts and other business partners
- Create cost estimates for non-contracted and out of contract repairs, process customer‘s approval
- Detect and invoice cases of mishandling, modification, and scrap
- Work independently on loans, sales and 1:1 exchanges also originating other than the LHT Pool
- Proactively work to resolve claims and discrepancies as they occur
- Responsible for TAT fulfillment, coordinate business units within LHT to meet customers’ requirements
- Responsible for correct cost booking and in time invoicing
- Monitor customer orders, adhering to contracted rates and services
- Initiate, coordinate and track shipments in cooperation with LTL
- All other duties as assigned or required
- up to 60 Sick Days
- Education
- 401k plan
- Flex Holidays
- Short Disability
- Family Policy
- 15-20 Vacation Days
- Employee Assistance Program
- Healthcare
- Commuter Benefits
- Long Disability
- Flight privileges
- Life Insurance
To be successful in this role, you will need to have a combination of the below requirements:
- High school diploma/GED desirable
- Bachelor’s degree desirable
- 1-2 years of experience in MRO customer service desirable
- Fluency in English language required
- German and Spanish languages desirable
- Knowledge in SAP desirable
- CSS Training or equivalent OJT desirable
- MS Office skills as user
- Excellent detail oriented
- Excellent communication skills
- Excellent quality consciousness
- Excellent productivity driven
- Excellent ability to work under pressure
- Excellent customer orientation
- Excellent customer service
- Excellent commitment
- Excellent intercultural awareness
- Excellent reliability
- Willingness to travel
- Manage constant time pressure
- Manage high stress levels
- Must possess a legal work permit in the U.S.
- CV/Resume required
- Company will not provide relocation assistance