Store Manager

Company: Lucky Scent | Scent Bar

Position: Store Manager

Job Type: Full Time Exempt

Salary Range: $80,000 - $95,000 USD Per Year

About Lucky Scent | Scent Bar:

Lucky Scent | Scent Bar is a leading fragrance retailer offering an exceptional selection of niche artisan, and luxury scents through our e-commerce platform, retail store, and wholesale distribution. We pride ourselves on providing personalized customer experience and fostering a collaborative, creative work environment.

Position Summary:

We are seeking a results-oriented and passionate Store Manager to oversee all operations of our fragrance boutique. The ideal candidate will be a dynamic leader responsible for driving sales, managing budgets, developing a high-performing team, and ensuring every customer interaction is memorable and luxurious experience that aligns with our brand identity.

Key Responsibilities:

Sales and Business Development:

·      Develop and implement strategic plans to achieve and exceed sales targets.

·      Analyze sales data and buying trends to identify opportunities for growth and implement effective action plans.

·      Drive culture of customer loyalty, ensuring staff build and maintain personalized, long-term relationships with previous and new customers.

·      Plan and execute in-store events and product launches in collaboration with the marketing team to attract new customers and drive traffic.

Team Leadership and Management:

·      Recruit, hire, onboard, train and mentor team of fragrance specialists, fostering a positive and inclusive work environment.

·      Conduct performance reviews, provide ongoing coaching and feedback, and implement disciplinary actions when necessary.

·      Create and manage staff schedules, ensuring optimal coverage to meet business needs while controlling labor costs.

·      Inspire and motivate the team to deliver exceptional customer service and achieve collective goals.

Store Operations and Merchandising:

·      Oversee all daily operations, including open and closing procedures, cash handling, and register reconciliation.

·      Manage store inventory levels, ensuring accurate stock counts, receiving shipments and coordinating restocks.

·      Ensure the store is visually appealing and all products are displayed in line with company and brand visual merchandising guidelines.

·      Ensure the store’s compliance with all health, safety, and regulatory guidelines.

Customer Service and Product Knowledge:

·      Act as a brand ambassador, embodying the company’s values and maintaining a high level of product knowledge to educate both staff and customers.

·      Train staff on product knowledge, sales techniques, and the art of matching customers to their ideal scents.

·      Address and resolve complex customer complaints or issues promptly and professionally to ensure high customer satisfaction.

Qualifications and Experience:

·      Minimum 3-4 years of retail experience with at least 1 year in a supervisory or management role.

·      Proven track record of achieving and exceeding sales targets and driving business results.

·      Strong leadership abilities with excellent communication, interpersonal, and problem solving skills.

·      Ability to work a flexible schedule, including evenings, weekends, and Holidays, to meet the needs of the business.

·      Proficiency of Point-Of-Sale (POS) systems and basic computer skills. (Microsoft Office, email, etc. )

·      A genuine passion for fragrances and the ability to inspire a similar passion in customers and staff.

Physical Requirements:

·      Ability to stand and walk for extended periods.

·      Ability to life and carry items weighing up to 20lbs.

·      Ability to bend, stoop, and reach to stock shelves and organize merchandise.

·      Must be able to work in a fragrance filled environment.

Benefits:

·      $80,000 - $95,000 USD Per Year

·      Discretionary Bonus

·      Health Insurance; Medical, Dental, and Vision

·      401K with Employer Match

·      Employee Discounts

·      Professional growth opportunities within a rapidly expanding company.