Sr. Field Ops Support Manager

Overview

Requires extensive travel, typically 80 percent or higher, to support projects across multiple sites.

We Are Lucky Strike Entertainment.  

Bowling, Arcade, Family Entertainment Centers. One company. Twelve brands. A career built around unforgettable experiences. Hospitality at our core; we put people first by creating meaningful connections and delivering memorable experiences to every guest, every time. 

What You'll Do

The Senior Field Operations Support Manager plays a critical role in supporting the company’s mission of putting people first and delivering a world-class, one-of-a-kind hospitality experience.  The field-based training team partners with operations to train and support hourly and management associates on company processes, operational standards, and service excellence. The Senior Field Operations Support Manager ensures consistent execution, guest satisfaction, and team development while fostering a culture of hospitality, fun, and continuous learning.  The candidate must be a dynamic individual with a hospitality background and a people-centric personality.

• Identify training and performance support needs across locations.
• Coach management teams to facilitate effective training for their staff, including on-the-job development.

• Partner with Regional Vice Presidents, District Managers, and Area Managers to align on training standards, operational goals, leadership development, and manager training.
• Train, retrain, and develop in-location associates to ensure consistent high performance and adherence to company standards.

• Support implementation and adoption of new technology tools to enhance operational efficiency.
• Mentor, coach Field Operations Support Managers.
• Develop selected locations to meet company standards for certification as training centers; conduct validation visits and provide ongoing coaching to ensure compliance and excellence.
• Conduct field audits to assess and ensure operational excellence, while supporting teams in meeting revenue targets and driving sales performance.

• Motivate team members through coaching and engagement strategies to foster a productive and goal-driven work environment.

• Collaborate cross-functionally with other departments to support training initiatives.

• Develop instructional outlines and utilize appropriate teaching methods such as individual training, group instruction, lectures, demonstrations, workshops, and meetings where needed.
• Provide feedback to employees and managers to support ongoing development.
• Support special projects and ongoing operational needs as assigned.
• Ability to work varying shifts, weekends, holidays, and extended workdays to support business needs.
• Extensive regional travel is required.

• Serve as subject matter expert (SME) for all operational company processes.
• Conduct post-project evaluations to assess success and identify best practices.

What You'll Bring:

• Strong background in hospitality or training with exceptional communication and presentation skills.
• Background in mentoring, coaching, developing and leading
• Capable of delivering high-quality results under tight deadlines and demonstrate both an outgoing personality and a disciplined work ethic.
• Manager experience required and multi-until manager experience preferred.
• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and Teams is required.
• High school diploma.
• Two to three years in hospitality, training, or a managerial role.
• Proven experience in implementing training programs for frontline and/or management staff. Experience with performance coaching, leadership development, and hospitality service standards is highly valuable.

What You’ll Get  

At Lucky Strike Entertainment, we’re committed to supporting your well-being both on and off the job. Here's a peek at some of the benefits available to our Corporate associates:  

• Medical, Dental, Vision plans to select from based on your needs  

• Wellness resources to help you along your wellness journey  

• 401(K) Retirement Plans  

• Employee Stock Purchase Program  

• Employee Assistance Program (EAP)  

• Vacation and Holidays  

• Perks! Bowling, Boomer's, and Waterpark discounts, Retail discounts, Event discounts and more! 

#LI-KK1

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.

The salary range for this position is $90,000 plus 10% bonus potential.

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits.  Incentives and/or benefit packages may vary depending on the position.  More details regarding benefits are available here: www.bowlerocorp.com/careers/benefits

Salary : $90,000