What are the responsibilities and job description for the Service Manager position at Lucky's Truck & Trailer Sales, Inc?
Dimmick Group Peterbilt, a family-owned and operated dealership, is currently seeking a motivated and driven individual to join our team as a Service Manager at our East Syracuse, NY location. With over 220 employees across 9 locations in NY, VT, and NH, we pride ourselves on providing exceptional service to our customers.
Benefits:
- Competitive Wages: Compensation based on experience.
- Health Insurance: Multiple health insurance options
- Dental and Vision Insurance
- Short and Long-Term Disability: Employer-paid coverage.
- 401(k): Includes an employer match.
- Health Savings Account (HSA): With employer contribution.
- Employee Discounts
- Paid Training
- Paid Time Off (PTO)
Responsibilities:
- Coordinate with technicians, service office, and parts personnel to ensure timely completion of jobs.
- Regularly communicate and report to the Service Director.
- Provide excellent customer service to our clients.
- Maintain Peterbilt’s Platinum Service Center status.
- Keep customers informed about their truck’s status via phone and through the Decisiv platform, including any delays.
- Efficiently dispatch work orders to technicians.
- Review completed work orders, verify hours, and assess technician stories. Workflow management through Decisiv.
Job Requirements:
- Excellent interpersonal and communication abilities.
- Experience with CDK and Decisiv preferred.
- Microsoft Proficiency
- Diesel Repair Knowledge
- Driven and collaborative.
- Ability to lead and motivate a team.
EEOC Statement: Lucky’s Truck & Trailer Sales / Dimmick Group Peterbilt is an equal opportunity employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our commitment is to create an inclusive work environment where all employees can thrive.