Dispensary Manager

Dispensary Manager

We are seeking a dynamic and experienced Dispensary Manager to join our team. The Manager will work alongside the Owner and District Manager to manage the day-to-day operations of the dispensary, including but not limited to overseeing the inventory, supervising the staff, ensuring customer satisfaction, and ensuring compliance with all state and local regulations.

Key Responsibilities:

• Overseeing the daily operations of the dispensary, including but not limited to opening and closing procedures, cash handling, inventory management, and customer service.
• Ensure that all staff members are properly trained and adhere to all policies and procedures.
• Work with the Owner and District Manager to establish sales goals, track progress, and implement strategies to achieve them.
• Assist with inventory management, including receiving and stocking products, performing regular inventory audits, and ensuring accurate record-keeping.
• Hire, train, schedule and manage staff at our dispensary to achieve established standards, sales, and profit objectives as well as customer satisfaction
• Ensure compliance with all state and local regulations, including but not limited to cannabis laws, health and safety regulations, and employment laws.
• Maintain a clean, organized, and welcoming store environment.
• Provide exceptional customer service, including greeting and assisting customers, answering questions, and resolving customer issues and complaints.
• Ensure that all deadlines are met and take accountability for completion
• Ensure consistent execution of steps of service by using tools such as staff meetings, and customer feedback
• Constantly work to improve standards and customer satisfaction
• Take pride in the dispensary business and ensure the dispensary operates efficiently and profitably
• Effectively manage cash controls and financial reporting
• Ensure the check register, cash outs, bank logs, inventory and deposits are accurate and executed according to RNR's standard
• Effectively manage service labor, scheduling, and payroll
• Conduct performance reviews with employees & monitor employee productivity, attitudes, and performance results
• Maintain a general awareness of cannabis and retail trends to help create innovative and adaptive strategies
• Work closely with grower-processors to understand and learn about their products
• Become efficient in New York's seed-to-sale tracking system and integrated systems

Qualifications:

• At least 2 years of experience in a management role, preferably in a cannabis dispensary or a retail environment.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills, with the ability to multitask and prioritize.
• Knowledge of cannabis strains, products, and consumption methods.
• Ability to work in a fast-paced environment and handle high-stress situations.
• Knowledge of local and state regulations pertaining to cannabis dispensaries.
• Must be able to stand for long periods of time, and lift items weighing < 30lbs.
• Must be able to pass a background check (excluding cannabis related offenses).
• Previous experience in overseeing a retail store startup preferred.
• Previous management proficiency in high volume retail with P&L accountability.
• Ability to create and maintain a customer focused culture.
• Cannabis experience is required
• Work/manage coverage of weekends and holidays as necessary.
• Must be flexible regarding work schedule and willing to work 5-6 days per week including evening and weekends including opening and closing shifts.

Requirements:

• Cover letter
• Resume
• Two professional references and one personal reference

Lucky Green Ladies NY, LLC is an equal opportunity employer

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• Paid time off

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Experience:

• Customer service: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Kingston, NY 12401 (Required)

Work Location: In person

Salary : $60,000 - $65,000