LSR Supervisor

Management reserves the right to change the essentialduties of this position description from time to time as necessary

POSITION OVERVIEW:

This position supervises the Lucky Star Rewards Center operation and ensures compliance with established departmental and company policies, procedures and gambling regulations in accordance to the system of internal control standards. Position has authority over the operation of the function while on an assigned shift.

This position ensures the confidentiality, security and accuracy of guest and team member records, and promotes positive guest and team member relations. A neat well-groomed professional appearance is essential at all times. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines.

SUPERVISORY RESPONSIBILITY:

This position directly supervises the Lucky Stars Rewards Representatives.

ESSENTIAL FUNCTIONS:

The essential functions of the Lucky Star Rewards Supervisor include but are not limited to:

• Remain up to date on Casino promotions, events, and Lucky Star Reward benefits applicable to the various Star Card tiers in order to provide exemplary guest service.

• Participate in the recruiting, hiring, performance evaluation, team member recognition program and discipline, up to and including termination. Ensures completion in a timely manner.

• Interact with guests in the gaming area, acknowledging current club members and recruiting new members.
• Verify Lucky Star Rewards Representative banks and investigate discrepancies.
• Prepare bank deposits and currency orders.

• Critical role in the timely and accurate payment of all jackpots, check approval and chip verification in accordance with departmental policies.

• Prepare analytical data reports pertaining to his/her area of responsibility.

• Participate in the resolution of Lucky Stars Rewards Club database disputes and notifies the Lucky Star Rewards Assistant Manager or Manager when necessary.
• Assist guests with the most updated and current property event information i.e.: dining, hotel, tournaments, promotions, events, and concerts.
• Utilize the public announcement system to promote Lucky Star Rewards and when officiating special events.

• Maintain inventory, including currency, coin, guest checks (personal and payroll), gaming chips, forms, documents, and other records associated with the operation of a cage. Also restocks and orders office supplies and Lucky Star Rewards collateral.

• Evaluate Lucky Star Rewards Club processes, procedures, promotions, and forms making recommendations as deemed necessary.

• Perform the tasks of a Lucky Star Rewards Representative as needed.
• Ensure the highest level of GUEST service standards are provided by the Lucky Star Rewards Center team. Listen and respond to guest and team member concerns and questions.
• Remain up to date on the Casinos' Disaster Plan and understands his/her role.

• Understand and adhere to all regulatory, Tribal, Casino and department rules, regulations, policies, and procedures including compliance with internal controls and Title 31 regulations and those from other regulatory agencies and industry best practices.

• Perform other duties as assigned.

EDUCATIONAL REQUIREMENTS:

An Associate Degree is highly preferred but a high school diploma or GED with supervisory experience in gaming or similar field will be considered.

SKILL, KNOWLEDGE, AND EXPERIENCE REQUIREMENTS:

A minimum of one (1) year experience as a Lucky Star Rewards Representative, cage cashier and/or player's club representative. Must be able to hold a team accountable for work that requires continuous attention to detail specific to data entry and cash handling. Must be able to react in a fast-paced, ever-changing environment. Knowledge of the Casino environment preferred with applicable rules and regulations. Banking, retail, or public interchange experience is a plus. Requires the ability to work well as part of a team or individually. Required to pass a math test with a score greater than or equal to 80 percent.

Position requires strong interpersonal, verbal, and written communication skills along with an understanding of proper business etiquette. Must have basic knowledge of Microsoft Word, Excel, and Outlook programs. Must have a basic knowledge of modern office equipment, including the use of currency counting machines. Must be flexible with shift availability and able to work any day including weekends and holidays, as well as any shift (days/swing/grave) as needed.

Must be a minimum of 21 years old and have the ability to obtain and retain a Washington State Class III Gaming License and successfully pass a pre-employment drug screen.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position.

While performing the duties of this position, the employee is frequently required to stand; walk; use hands to finger; handle; feel; or grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions. This person may regularly lift and/or move up to 30 pounds. Specific vision abilities required by this position include close vision, distance vision, depth perception, and ability to adjust to focus.

ENVIRONMENT:

The environment characteristics described here are representative of those a team member may encounter while performing the essential functions of the position.

Primarily indoors and may be exposed to heavy smoke and fluctuations in temperature while in and around the Casino and/or Hotel. May also, from time-to-time be exposed to noise from slot machines, customers, music and public announcement system, as is common in a Casino and/or Hotel environment.