F&B Host

Management reserves the right to change the essential duties of this position description from time to time as necessary

POSITION OVERVIEW:

The Food & Beverage Host position works under the direct supervision of the F&B Supervisors.   The Host is responsible for finding a suitable table for the number of guests. They also set up and organize all reservations. They may also be asked to assist the cashier or busser on duty; they must ensure food quality and uphold high food safety and health standards.

The F&B Host is proficient in multiple outlets of F&B and may/will be expected to work in multiple locations. This position serves as a dual rated position and may/will be assigned multiple positions within the F&B department such as Server, Busser, Cashier, and Expeditor.

This position ensures the confidentiality, security, and accuracy of guest’s records, and promotes positive guest and team member relations. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times.

SUPERVISORY RESPONSIBILITY:

This position does not have any supervisory responsibilities.

ESSENTIAL FUNCTIONS:

The essential functions of the Food & Beverage – Host position includes but not limited to:

• A true desire to satisfy the needs of others in a fast-paced environment.
• Must possess refined verbal communication skills.
• Greets and seats customers.
• Assigns tables to service staff.
• Record server rotations to ensure our guests are helped in a timely manner.
• Keeps hostess area stocked, clean and presentable.
• Knowledgeable about menu and liquor items.
• Works safely and efficiently, utilizing safe equipment, techniques, and products.
• Is friendly, helpful, and courteous with other Team Members and guests.
• Is at workstation on time and prepared to begin work at scheduled time.
• Performs other duties as assigned.

EDUCATIONAL REQUIREMENTS:

A High School Diploma or GED is required for this position.

SKILL, KNOWLEDGE AND EXPERIENCE REQUIREMENTS:

Must be at least 16 years of age or older and have the ability to obtain and retain a Washington State Class II Gaming License; successfully pass a pre-employment drug screen.

Must know State and County sanitation procedures and obtain and retain Washington State Food Handlers Permit, required. Previous hospitality experience preferred.

A pleasant personality, team oriented and enjoys working with in a fast-paced environment. Will comply with, all Lucky Eagle Casino & Hotel Policies and Procedures, daily memorandums, chemical labels, and other instructions.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position.

This position requires footwear with non-skid, slip resistant soles that will enable the team member to navigate a kitchen environment safely on floor surfaces commonly found in restaurants (i.e., smooth, wet, and greasy restaurant quarry tile).

While performing the duties of this position, the team member is frequently required to stand; walk; use hands to finger; handle; feel; or grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions. This person may regularly lift and/or move up to 75 pounds. Specific vision abilities required by this position include close vision, distance vision, depth perception, and ability to adjust to focus.

ENVIRONMENT:

The environment characteristics described here are representative of those a team member encounters while performing the essential functions of the position.

Primarily indoors and may be exposed to heavy smoke and fluctuations in temperature while in and around the Casino and/or Hotel. May be exposed to continuous exposure to water, heat, and may from time-to-time exposed to noise from slot machines, customers, music and public announcement system, as is common in a Casino and/or Hotel environment. Lucky Eagle Casino & Hotel operates in a 24/7 environment.