What are the responsibilities and job description for the Assistant General Manager position at Lucky Duck PHL?
Lucky Duck, the newest addition bar & restaurant on the Philly Waterfront, is looking to fill the Assistant General Manager position! Lucky Duck is a Riverside Tavern reimagined - focusing on great cocktails & Guinness pours and modern Americana fare with warm and comforting aesthetics and upbeat tunes. Lucky Duck will be the first bar on the waterfront open year-round.
We're looking for an experienced Assistant General Manager whose passionate about hospitality, and capable of creating and establishing a tight, detailed FOH Operation from scratch. This Manager is ideally a Swiss army knife, both in charge of the bar program and overall operations of the business. This person would report directly to ownership.
Responsibilities include:
- Private Events On-site Coordinator --> Manage the private events process from lead to closing through the pipeline with commission pay
- Direct Liaison to General Manager & Business Owners across all channels of the business
- Overseeing responsibilities of business operations as Manager on Duty / Floor Manager
- Administrative & back-office competence and ability to multi-task
- Help set the Lucky Duck culture and discipline from inception
- FOH scheduling - ensuring shifts have proper coverage, fair distribution and employee relations
- Programming lead onsite by assistant General Manager with operational know-how and execution of program
- Toast Point-of-Sale & Menu Champion
- Act as Manager on Duty / Operations champion during service, including running pre-shift meetings, Liaise with head chef and F&B manager for day-to-day updates
- Daily Operations/program execution leader. Proactively establishing and communicating special event operating procedures
- Handling customer complaints/conflicts/emergencies
- Manage maintenance process & log
Qualifications include:
- 4 years of restaurant experience in a high volume, excellence driven environment
- Minimum 1 year in a management position within the bar & restaurant industry
- A sincere passion for the hospitality industry and all things food and drink
- Extensive experience hiring and training across all service areas
- Exceptional service skills
- Outstanding written and verbal communication acumen
- The ability to successfully lead the FOH team
- Conflict resolution
- Special event execution
- Food Safety Knowledge
- High organizational skills
- Must be comfortable with POS systems, Reservation Management, and Microsoft Office
- RAMP and ServSafe certification a plus