What are the responsibilities and job description for the Customer Service Associate position at Lucifer Lighting Company?
Lucifer Lighting Company is a privately held San Antonio-based designer and manufacturer of precision-engineered architectural lighting fixtures. You’ll find our products everywhere from SF MOMA to the Nike Headquarters. We’re in the campuses of 4 of the 5 largest tech companies and 5 of the top 10 tallest towers in the U.S. Our customers are the world’s leading architects and designers who look for minimalist industrial design and place a premium on service, quality, and innovation. Our people make magic happen; we are passionate, smart, hard-working, committed, and creative. We like to make work enjoyable and engaging.
We light the world's most beautiful spaces.
Summary: Assists Customer Service team with order management, ensuring deadlines are met and customers are satisfied.
Key Responsibilities:
· Deliver a high-quality, memorable customer experience that reinforces and elevates the company’s brand reputation.
· Collaborate cross-functionally with multiple departments to maintain smooth, efficient workflows and exceptional service delivery.
· Serve as a key point of contact between internal teams and outside sales representatives by handling lead time inquiries, order verifications, rush order requests, tracking updates, invoice copies, and a variety of service needs.
· Manage return requests by creating and coordinating service tickets to ensure timely resolution.
· Partner closely with the Shipping department on quotes documentation.
· Assist Order Entry and Quotes teams with configuring part numbers to support seamless order processing.
Qualifications:Required education, experience & skills:
· Strong Analytical skills
· Excellent digital literacy (Microsoft Word, Excel, etc.),
· Ability to work with detail, proven math skills
· Excellent written, verbal, and interpersonal skills
· Be able to type 45 WPM
· Ability to comprehend technical details and technical literacy
· Associates degree from an accredited college
Preferred education, experience & skills:
· Bachelor of Business Administration from an accredited university
Working Environment:
· Smoke free workplace
Lucifer Lighting Company is an equal opportunity employer.