What are the responsibilities and job description for the Senior ServiceNow Administrator position at Lucid Technologies?
Job Details
Title: Senior ServiceNow Administrator
Location: 4110 Wake Forest Rd, Raleigh, NC (Hybrid)
Job Description: Senior ServiceNow Administrator We are looking for a Certified ServiceNow Administrator experienced with policy and procedural tasking as applies to ServiceNow Administration.
The candidate will be responsible for the daily administration, maintenance, and Change Management/ Change Control.
ServiceNow Administration Certification Preferred
List of tasks to be performed:
General admin/operations support functions:
- Incident Management
- Problem Management
- Change Management
- Service Catalog
- Service Level Management
- Asset Management
- Based on functional specifications and application reviews, recommend/create application configurations, standards, and administrative evaluations
- Confirm that the configurations conform to client Standards
- Perform application support activities as specified
- Provide new development requirements as needed
- Document and verify the work being done meets client Standards
- Unit Test the systems and provide SIT/CAT plans/assistance
- Act as an escalation point for client ServiceNow Support for end user related inquiries or consultation of the ServiceNow Application system.
- Perform application and end user support as required; perform SME ServiceNow customer support
- Monitor client and IT ServiceNow emails and Incident tickets requesting technical assistance
- Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDB
- Implement assigned Change Requests
- Perform monthly ServiceNow audit activities as defined by client
- Change Management operations support for ServiceNow
- Administrative and operations support for ServiceNow suite of services
Planning and design of new applications and configurations implemented, including:
- Design and implementation of Organization group roles pertaining to each defined Organization
- Design and Implementation of Change Coordinator groups (if needed)
- Performance evaluation and monitoring
- New application integration
- Change Management oversight
- ServiceNow education/training
- Risk Management oversight
- Operations, maintenance, and management of ServiceNow platform
- System interfaces, eBonding & internal services (i.e., eAccess)
- ServiceNow Performance monitoring
- ServiceNow foundation data updates
- Monthly ServiceNow SOX audits
- CAT/Functionality tests prior to production implementations
- New application integration
- A minimum of eight (8) to twelve (12) years relevant experience.
- A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field then four additional years of related experience is required.
- Typically performs all functional duties independently.
- Note: Special credentials (licenses and/or certifications) may be required at the Task Order level on a case-specific basis.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.