Sr. Enablement Manager

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care. Lucid’s solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.

We are seeking an experienced and self-driven Senior Enablement Manager to lead the development and delivery of high-impact learning programs for our Sales and Customer Success teams globally.

This role will focus primary, though not exclusively, on developing and facilitating our New Hire Onboarding and Leadership Enablement programs. In this pivotal role, you will develop and implement strategic enablement programs designed to support the entire GTM (Go-to-Market) sales and Customer Success (CS) organization across multiple regions and departments.

This role is based out of our South Jordan, UT office and will be expected to be on site every Tuesday and Thursday.

Key Responsibilities

New Hire Onboarding

• Own the design, development, and delivery of New Hire Onboarding programs and learning experiences for our Sales and Customer Success teams, ensuring a consistent, high-impact experience across roles, regions, and segments.
• Serve as the primary facilitator of several live onboarding sessions, modeling best-in-class facilitation, learner engagement, and instructional quality.
• Develop scalable onboarding curricula, learning assets, eCourses, and facilitator guides that support both live and asynchronous delivery at a global scale.
• Partner closely with Sales, Customer Success, RevOps, Product Marketing, and other internal partners to ensure onboarding content is tightly aligned to GTM motions, strategy, and evolving business priorities.
• Continuously evolve onboarding programs based on performance data, participant feedback, and changing organizational needs.
• Define, track, and report on onboarding effectiveness, including ramp time, readiness indicators, and downstream performance impact.
• Ensure operational excellence in onboarding execution, including program cadence, learner experience, communications, and stakeholder readiness.
  
  

Front-Line Leadership Enablement

• Design and implement a comprehensive enablement program for front-line Sales managers, focused on coaching effectiveness, performance management, and execution of our GTM strategy.
• Facilitate live, high-engagement leadership enablement sessions to disseminate best practices and elevate manager performance.
• Equip managers with practical tools, frameworks, and playbooks to reinforce enablement concepts through coaching, inspection, and daily execution.
• Partner with Sales Leadership and Enablement peers to align manager enablement to core leadership expectations, managing operating rhythms, and performance standards.
• Identify gaps in manager capability and readiness, proactively developing enablement solutions to address them.
• Measure and evaluate manager enablement effectiveness, using leading and lagging indicators tied to team performance and execution quality.
  
  

Requirements

• Bachelor’s degree in Business, Marketing, or equivalent years’ experience in related fields.
• 5 years of experience in Sales, Sales Enablement, and/or Customer Success roles, or a combination thereof within a SaaS environment.
• Proven track record of developing and implementing successful enablement programs supporting revenue-generating teams.
• Strong understanding of B2B sales processes, methodologies, and best practices.
• Excellent communication, presentation, and interpersonal skills.
• Exceptional facilitation skills, with proven ability to energize and connect with learners across all GTM segments.
• Experience developing a range of enablement assets and collateral including self-paced eLearning, live workshops, and webinars.
• Comfortable working cross-functionally and operating with a high degree of autonomy.
• Proven track record of a strong internal motor to brainstorm innovative learning solutions, juggle multiple priorities, and meet deliverables in a timely manner.
• Passion for continuous learning and improving the learner experience.
• Takes initiative; demonstrates a strong internal drive to meet deliverables in a timely manner.