TRANSACTION OPERATIONS MANAGER, EAST

Leading the future in luxury electric and mobility

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

We are seeking an accomplished Transaction Operations Manager to take a pivotal leadership role within our Sales Operations organization at Lucid. In this role, you will be responsible for developing and managing the operational plans for your designation region to ensure the Transaction Operations Team runs smoothly and efficiently, ensuring excellence from the order process to customer deliveries. This position requires an experienced professional who can navigate complex challenges, innovate processes, and inspire teams to achieve high performance and exceptional customer satisfaction.

Responsibilities :

• Oversee the end-to-end transaction lifecycle, including title and registration processes, sales contract processing, and DMV compliance, while ensuring adherence to state and company policies.
• Lead, mentor, and develop a geographically distributed team of Transaction Operations professionals, fostering a culture of accountability, innovation, and continuous improvement.
• Collaborate closely with Sales, Delivery, and Order Operations teams to ensure seamless coordination and the accuracy of all vehicles purchase documents
• Establish and monitor key performance indicators (KPIs) for the team, driving data-informed decisions and achieving measurable improvements in operational efficiency and customer satisfaction.
• Act as an escalation point for complex customer interactions, ensuring timely resolution and maintaining the highest standards of service.
• Develop advanced training programs and materials to upskill team members and new hires, ensuring consistent delivery of high-quality service.
• Identify and execute process improvement initiatives to enhance operational efficiency and align with best practices.
• Manage the setup and operational readiness of new locations, including onsite supervision of Transaction Operations teams when required.

Qualifications :

At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Salary Range : The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

Additional Compensation and Benefits : Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid's equity program and / or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)

Base Pay Range (Annual)

120,000-$150,000 USD

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Salary : $120,000 - $150,000